Scanner has recently started to read only the first page of multi document scans although it appears to have taken them all through.
When the first few pages have gone through the scanner it stops with the title panel showing. This is completed and the 'Attached' button pressed. The result is the input vanishes, the panel remains and the scanner takes through one more page but does not read it.
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Re: Canon DR-2580C Scanner
You must have 'checked' the multipage option in the scanning software. Try scanning first page only and store as say temp1 and later all pages as temp2. If the file size is different you can deduce that the scanner has scanned all pages! To view multipage files, you need a proper software.
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There should not be a thick black line at the bottom, but could be from several things, light coming in from somewhere is my first guess, toner is almost out or the ribbon is getting stuck on the inside at that point. You may have to call Cannon and ask them.
How old is the rubber roller, in terms of number of scans? It it had crossed 250,000 better change it. It wears out and no amount of cleaning can help. Ensure that the paper is not sticky. Stapled documnets are held together where the pis was, ensure they are free.
S. Mohan, Chennai, India
I havent used Canon 2580C and hence cant comment on Scan Panel. But you can download SU5000 or Captureperfect 2.0 from Canon website (http://software.canon-europe.com/). This is easy to use and probably offers more features as compared to ScanPanel. Canon 5010C is a higher model as compared to 2589C and Captureperfect may offer better user interface.
S. Mohan. Chennai, India
In Captureperfect, select page size as 'Scanners Maximum'. Select automatic paper size, check the output now. If you select bigger paper size and smaller paper, you will see lack output, outside the paper area.
S. Mohan, Chennai, India
The staples cannot reach the sensors. They could have scratched the glass above the sensors. Clean the glass with IsoPropyl alcohol. Try scanning a few images to find if the scratch marks are on the same place on all images. Once confirmed that the glass is scratched, you can change the glass. You need a technical expertise to change or call service staff.