Canon DR - Recent Questions, Troubleshooting & Support

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No page was found in scanner when one was there

Lift up the black frame around the large soft grey pick rollers on the upper part of the paperfeed until it locks into place. Power off scanner and back on and the trya will lift and the paper will feed.
2/21/2021 4:32:58 PM • Canon DR-9080C... • Answered on Feb 21, 2021
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2answers

Getting error 4359 driver in use by another

It is because there is another instance of CapturePerfect process running. You might have "X"ed it previously, but it did not terminate. To solve this, open up Windows Task Manger and kill "Cappe.exe" in the process tab. When you restart CapturePerfect, the error should go away.
7/17/2019 6:47:33 PM • Canon DR-2010C... • Answered on Jul 17, 2019
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I keep getting the error: The device could not be

Uninstall the driver and reinstall the driver. Make sure your driver supports the Operating System you are using.
1/21/2019 1:21:33 PM • Canon DR-2050C... • Answered on Jan 21, 2019
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"I get an error "Error in the back shading motor (4431) and the scanner stops. How can I fix it?

This error can be caused by a mechanical problem during the return of the shade. After many attempts, problem was fixed cutting both springs from pressure roll behind reading unit. The amount of spring removed changed from machine to machine. I cut 1 quarter of turn from spring and test the scanner. Procedure was repeated until problem was fixed. In worst scenario 2 turns were cutted. Be aware that cutting these springs will affect the scanned image quality.
6/13/2018 9:32:57 AM • Canon DR-5010C... • Answered on Jun 13, 2018
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Can I share my Scanner on a Local Area Network?

no, but what you can do is hook it up the computer and share that file to the network. for example, if you scan it, you'll have to use that computer to load the images to that file. and all the other computers on the network can see that file. you can do that. let me know if you need more info.
5/23/2018 9:56:38 AM • Canon DR-2050C... • Answered on May 23, 2018
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Where is the QUMA tool for the dr 9080 scanner

Quma service tool is on the original driver CD that came w/ the scanner. password is the name.
5/23/2018 4:54:20 AM • Canon DR-9080C... • Answered on May 23, 2018
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When I try to scan I get the following message:

You need to buy a new scanner.
6/8/2017 9:13:51 PM • Canon DR2020U... • Answered on Jun 08, 2017
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Is Pepsi going to stop making Dr. Pepper ?

ring pepsi direct on the phone but I doubt it as it is a popular drink
4/27/2016 5:02:35 AM • Canon DR Office... • Answered on Apr 27, 2016
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Having multiples feed even after replacing roller

Try rotating the sep roller backwards to reset the planetary gear. if that dont work you may have to adjust the stopper to allow the sep roller to move closer to the pick roller.
3/2/2016 7:18:26 PM • Canon DR-3080CII... • Answered on Mar 02, 2016
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3answers

Slow save on pdf file with capture perfect3

Change the scan resolution to 200 dots per inch (200 dpi). If 300 it tajes a few seconds. If 1200 dpi, it may take really long.
1/24/2016 12:51:44 PM • Canon DR-9080C... • Answered on Jan 24, 2016
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