Canon DR - Recent Questions, Troubleshooting & Support
No page was found in scanner when one was there
Lift up the black frame around the large soft grey pick rollers on the upper part of the paperfeed until it locks into place. Power off scanner and back on and the trya will lift and the paper will feed.
Getting error 4359 driver in use by another
It is because there is another instance of CapturePerfect process running. You might have "X"ed it previously, but it did not terminate. To solve this, open up Windows Task Manger and kill "Cappe.exe" in the process tab. When you restart CapturePerfect, the error should go away.
"I get an error "Error in the back shading motor (4431) and the scanner stops. How can I fix it?
This error can be caused by a mechanical problem during the return of the shade. After many attempts, problem was fixed cutting both springs from pressure roll behind reading unit. The amount of spring removed changed from machine to machine. I cut 1 quarter of turn from spring and test the scanner. Procedure was repeated until problem was fixed. In worst scenario 2 turns were cutted. Be aware that cutting these springs will affect the scanned image quality.
Can I share my Scanner on a Local Area Network?
no, but what you can do is hook it up the computer and share that file to the network. for example, if you scan it, you'll have to use that computer to load the images to that file. and all the other computers on the network can see that file. you can do that. let me know if you need more info.
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