Hello there
You will want to perform a factory restore.
While booting up the laptop, as soon as you turn it on, keep tapping the F11 key until it launches the restore process.
If it doesn't, repeat the above but try the F12 key instead.
As it depends on the specific model, you may just have to keep on trying one of the following keys if the above don't work:
If you still can't enter the restore mode, did the laptop come with any restore CD's? Please let me know.
Hi
Copy all files to disc or flash drive you want to maintain. The following steps will completely erase all information from your Hard Drive. Once this information is erased you will be unable to retrieve it. Purchase or download a secure file and disk deletion program. These programs are available for purchase or can be found for free on the Internet by searching “secure file deletion” or similar topic. Install and use the program according to the instructions. Bring the computer to a professional and have them wipe your Hard Drive. If you are unsure you will be able to wipe all the information off your Hard Drive yourself bring it to a professional and have them perform this task for you. Verify your Hard Drive has been wiped clean. Attempt to access personal information previously stored on your computer. If it is still accessible your Hard Drive was not wiped clean, and the process needs to be repeated. Remove your Hard Drive if your computer is not in working condition. Some buyers, recycling centers and organizations will accept nonworking computers and will repair them. However, this condition may prevent you from wiping the drive. In this case the drive needs to be removed, installed in another computer and wiped clean or removed and stored safely in your home. Do not throw the drive out!
Please do accept the solution if the issue is resolved or else revert for further assistance.
Thanks
Rylee
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The issue is my laptop came preloaded with vista and drivers that I beleve are in a protected space. I want to wipe everything else and restore the laptop to the shiped state as far as an OS and Drivers. So simular to what was on hard drive when u opened the box for the first time.
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