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try to put person on speaker phone. If you can hear then your receiver is defective and if you can't hear then, follow instructions here. http://support.apple.com/kb/ht1414.
Make sure to backup your phone before you do that.
the ribbon connector likes to crack in the hinge, go to cell phone doctor or similar and order a new ribbon wire. :) worked for me.....in the mean time you might be able to partially close the phone to hear them.
This problem I've had myself But it will only solve the problem if your cell uses a sim card. When the sim cards go bad thats whats happens your hear them but they can't hear you or vice-versa.
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