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Anthony Mofokeng Posted on Jan 10, 2015
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My tv model magnavox26mf231d/37 shows hdmi is disabled and the hdcp authorization failure.

I tried to change the hdmi speed cable with new cable box but diagnostically says the hdmi port is disabled.And the hdcp authorization failure.

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Cindy Wells

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  • Televison & ... Master 6,688 Answers
  • Posted on Jan 10, 2015
Cindy  Wells
Televison & ... Master
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This could be a problem with the cable box or other set top box and not the TV. It's known to happen with Samsung cable boxes from Cablevision.

First try resetting the TV and set top box by unplugging both. Remove the HDMI cable from the TV and the set top box. Reconnect the HDMI cable. If you are using a Redmere or similar HDMI cable, make sure that the end labeled TV is connected to the TV's HDMI port. (These cables have additional electronics and are not reversible.) Connect the power cord to the set top box and wait 30 seconds to a minute. Then plug in the TV. To ensure the set top box does the correct handshake with the TV, turn on the TV first and set it to the HDMI input. Then turn on the set top box. See if this fixes the issue. (On some cable boxes, this can be a temporary fix. You may need to have the set top box replaced.)

If the above steps don't help, try a different HDMI cable. If that doesn't solve the problem, then the set top box is faulty.

I hope this helps.

Cindy Wells

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Is there a solution to update my LG 55G2-UG HDMI port to comply with an HDCP error between my tv and my Sony Receiver STR-DH590?

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Since a receiver isn't usually sending copy-protected video, this message is coming from one of the devices. Reset the resolution for that device to 1080p. Based on your description of the problem, you need to change the video output on the cable box. This depends on the cable box model and the guide it uses. However, either turn off the receiver with the cable box and TV left on. Alternatively, connect the cable box to the TV directly. For some, you then press Menu (for the cable box) twice to get to general settings. Then enter the audio/video section and look for the video output formats. See https://www.spectrum.net/support/tv/hdtv-picture-formats for some of the reset steps. In some cases, you may need to use a different video output to the TV to get a picture, instead of the error message, to access the menu at all.

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