I have a 3Gs and the touch screen in messing up. It used to be a minor problem that I could fix by resetting the phone but that isn't working this time. All the buttons are working, I just can't get the touch screen to respond in any way.
A nonresponsive IPod touch touch screen can usually be resolved by updating to the latest IOS version. If the device has already been updated, the client would then want to restore the IPod touch to the original factory settings. Should restoring the device and the completion of basic troubleshooting http://support.apple.com/kb/ts1827 fail to resolve the issue, the problem is most likely hardware related. Apple strongly discourages end-users from performing hardware replacement on their devices.
I would suggest calling 1-800-myapple to determine whether this device is under warranty or not.
Hint: If Apple 2nd level phone support were to learn that the malfunctioning device was causing any type of electrical shock when handled, they have a standing policy to replace the device immediately. This is replacement policy is done for legal purposes and is mostly done without question; however, if this is regarding an older device, the client may need push for the replacement.
SOURCE: my iphone 3Gs touch pad
the touch pad of iphone 3gs is given a problem.tried to reset it..but wen general option comes up and we have to choose the reset option,cannot scroll down to get the option..what to do??
97 views
Usually answered in minutes!
×