I can hear the intercom when they call but not when a call comes into the business. Our offices are now separated and I need to be able to answer the call. Thank you
Have you checked the line cords? Sometime's there are more than 1 line cord, 1 for the phone line and another for the intercom? Also when the offices where separated, were the phone lines moved also?
yes, everything was moved. It has never ran with a incoming call but works fine if a call is transferred. I do have the phone program on my computer and I'm sure it's just a setting. I if know where to look I can look up the lines that do ring and change my setting to look like theirs. All phones only have one line.
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SOURCE: Transfer calls
You need two things to do this. Call Forwarding and a class of service that lets you dial off premise. If you look under Call Forward in your user guide, you just set CF and dial 9 plus the number. It will either work or not. If it does not, then your system administrator/programmer will have to open up trunk to trunk connections for call forward external. There will be some class of service issues to allow only what is needed and prevent toll abuse.
Carl
SOURCE: Inter-Tel Axxess holding.
In System Timers there is a Hold timer and an Alternate Hold timer. The max that you can extend it to is 255 seconds. Please be advised that this is a system wide timer. If you are the only one that wants this then you should change your keyset to have the alternate hold timer and then extend it to 255. If you want this system wide then you should change the Hold timer and you should be good to go.
SOURCE: Inter-tel 660.300 Intertel Premier 24 Button
Line could be dead from local provider (Verizon,etc.).Could be a bad port on the phone system. Maybe a bad connection into phone system. What Intertel system do you have?
SOURCE: Intercom pages coming through phone speakers HELP!
Try 325. Not sure if your system admin necessarily wants this feature turned off though. In my case we don't have an overhead speaker for dedicated paging so we programmed all handsets to page through the phone speakers. Your system admin probably has your phone in a page zone if the 325 shortcut works so you might want to ask before your turn it off.
j
SOURCE: Inter-Tel Axxes phone outside calls don't go to voice mail
I had this same challenge with an InterTel 5000 system. Outside calls going right to the receptionist. My solution: You cannot fix this from a phone, you must open the DB Session Manager, move to Call Routing Tables (this is right above Voice Processor) and move all of your extensions above the "NO MATCH" and "EMPTY" lines on the bottom. Anything below those two lines will bypass the extension and go straight to the main attendant. At least in my configuration it does. See below...
By just moving that last extension "5059" above the "NO MATCH" line, calls will now go to the extension from an outside caller. The trick is to hold your mouse on the pen icon and click several times to activate that line, then you can drag it to where you want. See below...
Hope this helps someone?
vandata1
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