Question about Inter-Tel Axxess Corded Phone

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Inter-Tel Axxess holding.

At work we have the Inter-Tel Axxess phones. Whenever I place a call on hold, it stays on hold for a couple of minutes and then rings back to me. If I am away from my desk, I lose the call. Is there any way to keep the call just on hold without having it ring back to me? Thank you.

Posted by Sarah Morgan on

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Anonymous

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In System Timers there is a Hold timer and an Alternate Hold timer. The max that you can extend it to is 255 seconds. Please be advised that this is a system wide timer. If you are the only one that wants this then you should change your keyset to have the alternate hold timer and then extend it to 255. If you want this system wide then you should change the Hold timer and you should be good to go.

Posted on Dec 31, 2008

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How do I access and change the Hold timer?  What is the feature code? Please send specific directions...

Posted on Apr 27, 2009

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There is a timer option in programming called on-hold recall or Hold recall etc.. This would need to be changed by someone who has access to system wide programming features and cannot be changed on a per-phone basis.

Posted on Jul 05, 2007

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