Question about Inter-Tel Axxess Corded Phone

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Inter-Tel Axxes phone outside calls don't go to voice mail

When a call comes in from an outside line, the call goes to the receptionist rather than to her voice mail box. If someone from another extension calls her, the call goes to voice mail. I've reset her phone back to default, deleted voice mail and re-created an associated mailbox, and outside calls coming to that ext. # still go to the receptionist rather than to her voicemail box.

Posted by spenny123 on

  • spenny123 Oct 02, 2007

    Sorry, wasn't real clear. Thanks for your response, this is only one ext number that does this. All other calls route properly to the ext. #, then to voice mail, unless the caller presses 0, then it goes to the receptionist. And that's how we want all calls to work.
    But this one ext # does not go to voice mail. It calls the receptionist instead and she has to re-route the call the the ext.

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Anonymous

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I had this same challenge with an InterTel 5000 system. Outside calls going right to the receptionist. My solution: You cannot fix this from a phone, you must open the DB Session Manager, move to Call Routing Tables (this is right above Voice Processor) and move all of your extensions above the "NO MATCH" and "EMPTY" lines on the bottom. Anything below those two lines will bypass the extension and go straight to the main attendant. At least in my configuration it does. See below...
Inter-Tel Axxes phone outside calls don't go to vo - bb752dc.jpg By just moving that last extension "5059" above the "NO MATCH" line, calls will now go to the extension from an outside caller. The trick is to hold your mouse on the pen icon and click several times to activate that line, then you can drag it to where you want. See below...
Inter-Tel Axxes phone outside calls don't go to vo - 8e5e1dd.jpgmg src="/uploads/images/8e5e1dd.jpg" alt="8e5e1dd.jpg" class="h_mi" /> Hope this helps someone?

vandata1

Posted on Mar 11, 2010

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You need to go to the application for that number / digit translation/ Change the "time out" line to "transfer to extension" then the 4 digit extension in the field to the right (make sure you don't put the application # in that field or your voice mail server will loop and hang then crash)

Posted on Nov 19, 2009

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The phone system handles where phone calls are sent not the voice mail. Deleting the mailbox will not change the rules programmed into the system. This can get kind of complicated for people that do not handle this a lot. There are many variables involved and the rules change depending on if the phone is in DND mode, if the system is in day or night mode etc.. Not sure why you would want ALL calls to the receptionist to go to a mailbox. Do you make your own major system program changes or pay a local installation company to do this?

Posted on Sep 28, 2007

  • Anonymous Oct 02, 2007

    Each phone has it's own program for what to do if the phone is not answered in a specific amount of rings. Sounds like this phone is sent to ext 100 instead of the voice mail. It would need to be changed in system programming through a computer with the correct programming software for your phone system's version. It's an annoying tactic to make sure you use an authorized Intertel dealer to make any major changes.

    If the phone in question does not ring at all and goes right to the receptionist, it may be set to forward all calls to ext 100. The display should say something to that effect "FRWD:100" or such. If it's not a display phone, borrow one from another location and plug it in there.

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Partner, all releases.
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