Question about Inter-Tel Axxess Corded Phone

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Seems to be a key mapping problem

Inter-Tel Axxess Corded Phone
I have a user that usually checks her voice mail by pressing the spkr key then the msg key, this takes her straight into the voice mail where it prompts for the password. but now when she presses these two keys, the phone wants to dial the ext # of someone else in the office. I tried to remap this key, but get the message that this key is not reprogramable. Any ideas? Thanks Sally P

Posted by spenny123 on

  • spenny123 Oct 24, 2007

    Yea! that was it! Thanks so much!

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Anonymous

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I have a pretty good guess.... someone may have intercomed her phone from another station and then pressed the MSG key. This would leave an intercom message and should light up the message waiting light. Then when you press the MSG button you are returning the intercom call. If nobody ever answers the intercom call the return message will not be completed and it will continue to try and return the call whenever you press the button. SO... if this is the case you just need to have someone answer the other phone that is being called and it should start working the way you are used to again.

Posted on Oct 24, 2007

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Have the phone check for a message, and see who it is calling and as it is ringing pick up the phone being called. As Priority1 said it will be fixed.

Posted on Mar 29, 2010

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1 Answer

An Axxess Executive Digital Terminal: One of our


I am going to include a link to the administrator guide for you to download (its in pdf format). However here is what I found in the admin guide:

To change a password:
1. Access the voice mail administrator's mailbox and menu (see page 53).
2. Say "Mailbox Maintenance" or press to access the Mailbox/Group List Maintenance
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3. Say or enter the mailbox or extension ID to be accessed. You hear the Personal Options
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5. If you want a password, enter a new password using digits 0-9 (up to 12 digits) and
press when you are done.Voice mail plays back the password.
If you do not want to use a password, say "Skip" or press . Voice mail announces
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6. Say "Accept" or press to accept the password as entered, or say "Re-enter" or press
to erase and re-enter the password.
7. Hang up or press to return to the previous menu.

If this is not the right section then maybe one of these admin guides will help:

http://www.cmscomm.com/guides/axxesssAdministrator.pdf

http://pointz.com/pdfs/Axxess710AdminGuide.pdf

Hope it all goes well for you

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1 Answer

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or

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j

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