Rubber wheel on kettle doesn't meet rubber wheel on unit properly so kettle tips while cooking

All kettles have a thermostat inside the kettle between the cooking surface and the outer jacket of the kettle.

only true commercial machines have parts that are serviceable.

See if the gear at the top of the kettle rod is "jumping" and not allowing tehe stirrer to rotate properly. In my machine, this was caused by a broken black guide at the atop the two gears. The guide is screwed into place. It allows the gear to slide in and out as you rotate the kettle, but it also has to prevent the rod from moving back and forth or the gears will slip

The instructions say make sure kettle motor is plugged in. Turn unit ON with switch on crown of machine. Allow unit to run for 3-5 minutes to heat up kettle. Turn unit off. Add 2 teaspoons of your favorite popcorn cooking oil to the kettle. Then add 1/4 cup of popcorn kernels to the kettle. Turn the unit on and close the door. When popping sound slows down turn the unit OFF. Flip the kettle over with the crank handle to empty the kettle. Repeat process until desired amount of popcorn has been popped.

are you using a few drops of cooling oil to pop the corn

I have a Popcorn machine from Nostalgia too that had this problem. I cleaned it out and everything but it still had the problem of the it getting stuck. After days of analizing, I found the solution. after a while the ceiling of the popcorn machine starts to fall in, lowering the handles of where the kettle goes. making the knob that turns being lower that the one that makes it turn, causing it to get stuck, all I did is add so leverage so the kettle is once again at the same level or higher. Making it turn with greater force and not getting stuck. In other words make sure the turning mechanism is leveled and not one lower than the other. preferably the kettle part being higher.

u have a live wire making cntact with kettle inside of unit, unplug, open and check connections

Just call Nostalgia Products at 920-347-9122. Tell them you need a retainer plate. You will need the Date Code from the back of the machine.

Please call Nostalgia electrics at 1-920-347-9122 so we can help you get the piece you need.

When Popper Has Popped Corn Just Before.
1. Pour the properly measure amount of Oil into the kettle.
2. Wait about 45 seconds - or until the Oil in the kettle starts to smoke slightly.
3. Pour the contents of the properly measured corn cup (kernels plus popcorn salt or Flavacol) into the kettle.
4. Wait about 2 1/2 minutes. If you are using a pan on the stove without an agitator, you must constantly shake gently. When the crackling noise of the popping corn is no longer heard, dump the kettle and empty it completely.
5. Repeat if needed for more popcorn.
6. When you are finished popping, turn off the kettle agitator switch (if you have one) and turn off the Pilot light/ heat switch.
7. After the machine has cooled enough so as not to be dangerously hot, wipe the outside of the kettle with a soft damp cloth. This helps prevent a heavy build-up of the Oil.

TIPS
- Bagged floss keeps a day or two, depending on the humidity
- Use bags to make and display cotton candy in advance - use cones for immediate sales
- Unless you're experienced, it's best to turn off the motor to refill the spinner head
- If machine will be used more than 20ft. from power source, be sure to have an adequate extension cord

Popcorn popper is approximately three weeks old and now the popcorn clogs up in the hopper (cooker pot), the gear quits turning, and we have to pry the popcorn out. It worked perfectly when we first got it and now it is nothing but a pain to use. We tried several popcorns, cooking oils and amounts of oils, but the problem continues. I noticed the small spring located on the lower shaft doesn't cover the entire shaft. Is it supposed to be longer? Your prompt reply for a solution would be greatly appreciated or we will have to return the unit to our local retailer where we purchased it.