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Please clarify, Where is the Headphones connected? Front or back? if you tried it on the Front port without success, Plug in the speaker jack to the port where you did connect the Headphone and verify it's working or not. You can also try the headphone on the port where the speaker is connected.
Can you try using the X1 mic on your PC? Green plug to green jack, pink plug to pink jack, USB plug to USB port. Talk into the X1 mic. Can you hear your voice? If yes, then you probably have a bad chat-controller cable. If no, then your X1 mic may not be working. If that's the problem, you should contact Turtle Beach tech support for help. [email protected].
Replacing it is expensive. However the player is bound to have some sort of usb port on it. You can buy some usb headphones for about £15 and use those.
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