Acer Aspire 5735 Notebook Logo
Posted on Apr 13, 2009

Laptop stops loading after password screen...

Hi.

I recently bought an Acer 5735 for my Mother which has all of a sudden stopped working. The computer will start up okay, we can enter the password but after that the screen goes black. We can still see the cursor icon and move it around. I've tried going into system restore and start up repair but that program has found no faults.

Anyone got any suggestions on the cause and the remedy? We only got the laptop two weeks ago.

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  • Contributor 41 Answers
  • Posted on Apr 14, 2009
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Joined: Mar 27, 2009
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Go back into system restore and restore the system to a previous point. This is most commonly a virus that locks down your icons. If you can get it to restore to a prior point then make sure you run your antivirus scanner and look for viruses and get rid of them. Hope this helps. Thanks!!

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