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hi have you istalled the correct software that came with it. if you have then it could be that the tracks you have put on it are in wrong format. you can change the format by using search engine and type in change format you need to change them to mp3 also delete whats on their and start again if you use something like limewire you can get tunes for free and after downloading them store them in file then you can drag and drop them onto your mp3
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