I was printing an envelope and it jammed. I opened the printer and pulled the envelope out but when I did it made one of four little pieces (black plastic with little rubber rollers on the bottom, looks like they hold down the paper and/or feed it through) pop up and I can not get it to go back down. These are under the carriage so now it sticks up into the way of the carriage.
I have tried wiggling, pushing, pulling the plastic piece that looks like it should go back down easily but it will not go and I am afraid forcing it down will break it.
SOURCE: HP 7580 Paper Jam made piece pop up in the way of carriage
Hi,
Please go through the web link given below and follow the instructions to clear the paper jam without damaging your printer.
bc://bt/QUEvVGVybWluYXRvciBTYWx2YXRpb24gMjAwOSBDQU0gWFZJRC1GRUFSLzg4OTg5NDI5OC8zMzQ2MmI4YTEyZDQ4MzIxNDVmOWVkNGQwNTFiZjBjM2ZkNmFiMzZhL1pa
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