Fan works, lights work, timer works but no matter how I try to run the microwave it doesn't make a sound and the tray does not spin.
Can they be fixed or is it a replacement?
This is almost always the primary interlock (bottom door switch) or its mount is loose or cracked.
Door switch
or mount trouble is usually caused by slamming the door or by opening
the
door while it's cooking without hitting the Stop pad first.
There are
plastic mounts inside the microwave which hold the door switches and
onto which the door latches lock when you close the door.
The screws on these
mounts may be loose. If they get too loose, the switches will not be
activated properly.
Sometimes it's
a broken tab on the switch holder, allowing the switch to rotate just
out of position. This tab
can be hard to see, since it is under the
bottom edge of the switch.
It's usually more economical and
safer to add a dab or two of hot glue to the mount to secure the
switch. Let it cool for about 30 minutes before using.
One test that sometimes
helps is to
gently lift up (and/or push down) on the door or handle as you try to
start it. If it works or tries to work, then it's a door switch mount
or
door alignment issue.
You can find helpful
exploded view diagrams and order parts by entering your full model
number here.
There should also be a "mini-manual" hidden inside the unit behind the control
panel or hidden on the left side behind the grille, which is very
helpful when troubleshooting & testing.
At
our Web site, we have a video
available showing how to remove a typical
over the range control panel assembly in under 5 minutes.
If you only need a
switch, you can order a universal type here for $5 postpaid.
We're
happy to help you with free advice and we'd appreciate your thoughtful
rating of our answer.
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Usually answered in minutes!
Mine just started the exact same thing. Let it sit for about 20 mins and clock comes on again, but then goes black when trying to cook something.
I have a JVM1441 with the same problem screen went blank and appliance does not work what can I do.,
Excellent. The video was helpful (but I'd suggest using lighter colored machines and a light to help people see better) and I followed your directions.
I'd add that before pullin gout the control panel people should look on the sides and around to see if anything else needs to be unscrewed (I found one on top that held a grill , I think into the control panel top, and one on the bottom right that in the end didn't need to be pulled.... better safe)
It looks like you know your business. the primary interlock was moved when the door closed but did not engage the bottom piece to make electrical contact. To verify this was the problem I plugged the machine back in, verified the door was closed, pushed the 30 second on button, and used a plastic (non conductive) rod to manually push the bottom piece to make contact. The machine came to life, I'm ordering the part now. T H A N K Y O U !!!
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