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Heur: trojan.win32.generic geek squad software didn't work on removal, any thoughts

Posted by william baker on


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Amanda Smith

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To remove heur:trojan.win32.generic, please follow the manual removal guide here:

step 1: stop process of heur:trojan.win32.generic.
a. start the task manager by pressing the key combination "ctrl + shift + esc".
b. under the "processes" tab, find out and terminate the trojan horse related process (process of the trojan horse may be named with random characters and it occupies extremely high cpu usage).

step 2: remove all trojan horse related programs.
a. click the start menu, and select "control panel".
b. in the "control panel" window, click on "uninstall a program".
c. in the list of all currently installed programs, find out any programs related to the trojan horse and click on "uninstall" button.
d. then, click "yes" in the pop-up window which asks if you want to uninstall the program.

step 3: show all hidden files and folders.
a. go to start button and select "control panel" option.
b. in the "control panel" window, click on the "appearance and personalization" link.
c. select "folder options" and click the "view" tab.
d. under "advanced settings", tick "show hidden files, folders and drives", non-tick "hide protected operating system files (recommended)" and then click the "ok" button.

step 4: remove all files relative to heur:trojan.win32.generic.
a. navigate to the local disk c.
b. find out and delete all malicious files created by the trojan horse.

step 5: delete all registry entries associated with the trojan horse.
a. open registry editor by pressing the windows key + r key, typing "regedit" and clicking ok.
b. search for all the registry entries associated with the trojan horse and remove them all.


Posted on Jan 22, 2015


Kyle Brown

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Solution 1: Remove the Trojan Horse by Restoring System.
Solution 2: Remove the Trojan Horse in the Manual Way.
Solution 3: Remove the Trojan Horse by Using SpyHunter.

Detailed steps can be found here:
Remove HEUR Trojan Win32 Generic Thoroughly Trojan Horse Removal Guide...

Posted on Jan 20, 2015



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SOURCE: advised by geek squad , virus on hp computer

get lost, u are to careless for misplacing the document i cant help you.FOOL

Posted on Jul 05, 2008


Hollyecho Montgomery

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SOURCE: win32 generic host error

This problem only occurs in Microsoft Windows XP Service Pack 2 (SP2)
So, you can upgrade by downloading SP3 and IE7 or you can download the hotfix from Mircosoft @
Scoll down to:
Windows XP, 32-bit versions
Download and install.
Let me know if this helps.

Posted on Dec 24, 2008


Grand Canyon Tech

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SOURCE: screen black. best buy/geek squad diagnosis=motherboard bad. part#, price & availabilty of motherboard. installation instructions too please. thanks, t

Well if you wanting a gateway motherboard you going to be digging a little more into the pocket book, May i suggest you buy a upgrade kit from a place called or price would be under $200.00 Availability would be depending on the shipping method you use and how to install this :

Unplug everything open the case, unplug and label you cables! From all sources on the motherboard take a phillips screw driver and unmount the main board. Place the new board reversing these steps. If you need more assistance please CHAT with us we are here 24/7 and will run you step by step for a small fee.. or take it to the GEEK squad and have the motherboard installed around $45 bucks..

*We are not compensated for this email or solution so please rate.. We rely on good ratings..

Btw, I’m available to help over the phone in case u need at

Posted on May 15, 2009


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SOURCE: I have been told by Best Buy' Geek Squad that

you have a number of options, depending where you live
Ebay, microdirect, ebuyer are all good sources of motherboards plus Amazon.

Why is it that you need a new motherboard? Is yours broken or is it just that you want a faster machine?

Posted on Jul 27, 2011

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