Verify that it is properly connected. The first time I installed this device I connected the wall jack line cord to the port on the interface device that had a phone symbol. I assumed that was for the phone line. Actually it is if you want to connect a standard phone device in tandem to the polycom. The wall jack line cord must be connected to the interface device in the port that has a network looking symbol. It is located on the other side of the device next to the a/c power cord.
It needs to be plugged into a properly configured Avaya Definity digital port / wall jack. (NOT a regular telephone line as this can damage the polycom!!!) Does another Avaya digital phone work in that jack? If it does then call polycom for a RMA and eturn the phone under warrenty. If another Avaya digital phone does also does not work you need to check the PBX configuration or there is a wiring error at the jack or the PBX.
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No it can't. One call at least must be dialed out to. Try using a conference bridge service if you want to have multiple parties call in to you. Then you and all guests only need to call bridge number which is usually toll free.
NUT, generally, with the first caller on, press flash you will get intercom tone again, dial 9 and connect to the next party. Once connected, press flash again and you should be connected to the original party.
it appears u have connected it to the epabx extension. when u try nos first & then press call, the unit dials the nos so fast that it does not understand ur access number (0 or 9) for dialling out.for this u need to give a pause between the access number ( 0 or 9 to get the dial tone for diallin an external no)this is available on the keypad as pause / redial & then out the number & press call.the prob should get fixed!
The conferencing capability to bridge 2 (or more) external stations comes from the telephone equipment/service that you have purchased. Either you are behind a PABX or Electronic KSU, which provides multiple phone service to your office, or you purchase conferencing capability from your local telephone provider (Verizon, AT&T, etc). In either case, the way to initiate a conference call would be the same as when you would have a desktop/office phone and establish a conference/bridged call to external parties. Usually this occurs by having one party on the line, flashing the disconnect button momentarily, getting a new dial tone, dialing and connecting to a second party, then flashing the disconnect button again, which signals the equipment to bridge those two calls to your station. On the SoundStation EX there is a Flash button that provides that capability of momentarily flashing the disconnect button. Try and see if that works. If not, then you will need to make arrangements to purchase the external equipment or service from your provider. If you have the PABX or electronic KSU, it may also be a configuration option that you will need to have your support person for your telephone system, activate for that station connected to the SoundStation EX.
Hope that helps.