Question about Polycom SoundStation 2W (2200-07800-001) Wireless Audio Conference
I solved this issue with our Polycom by following the following instructions via the link below.
Upgrade phones with following software:
CVM: Version 1.61
All SoundStation2Ws with software CVM version 1.61 are susceptible to this failure mechanism and must be updated. To upgrade the software, please download theSoundStation2W Software Upgrade application and follow the detailed Software Upgrade Instructions located on the SoundStation2W support page. This issue only impacts the CVM version number listed above.
1. USB cable for the Polycom wireless unit
2. Windows XP machine
3. Download the instructions
4. Download the Firmware Update
Posted on Mar 19, 2010
I followed these instructions and it worked...
egistering Base Station on Polycom SoundStation 2W
Hold down 1,4 and 9 until green & red lights flash. Then hold down the page on the base station.
You can register the base station to the console by:
1. press menu key
2. Select Admin Setup
3. Select Registration
4. You will see "Register with Base Station" in display. Press the Register softkey.
5. You will see "Power cycle base station then press ok". Unplug base and plug back in and press OK softkey.
6. You will see "Press and hold the paging button on the base for 10 seconds"
7. You will see Registering in the display on the console and then it should go to ready mode.
Posted on Apr 05, 2010
Hello, I had the same issue on a couple of Polycom soundstations (we have a few) and then it happened on a third one and I thought no way I am buying another one. I opened a ticket with Polycom and pretty aggressively told them I wasn't taking their useless one year warranty as a reason why they wouldn't fix my wireless soundstations. I said there is a known fault with these and I'll take it to their MD if I had to as we buy a lot of polycom kit so keep me happy bla bla... Within a week I had 2 new soundstations FOC. Nice. Customer services were very efficient so I can't fault them once I had spoken (logged call on their site) to them about it. Good luck in getting yours replaced!
Posted on May 22, 2009
This is a known issue with this product that requires a software upgrade
to resolve. Please download "SoundStation2W Software Upgrade" from the Product Support page
of our website and follow the included instructions. If you need any
assistance please don't hesitate to call for assistance at
1-888-248-4143 Options 2, 4.
Posted on Oct 18, 2010
Basically if your software version is NOT CVM 1.61 and you are having this problem, then you will need to contact Polycom to arrange a replacement. This problem is not yet fixable with a software patch except for units with CVM 1.61.
Posted on Feb 09, 2011
I have the same problem. The phone worked yesterday and today it said no signal and then when trying to register, it says failed. It is not communicating with the base at all.
Posted on May 15, 2008
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