Question about Polycom >>> SOUNDSTATION PREMIER EX /AVAYA CO-BRANDED (230501900001)

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Conference call with a Polycom SoundStation EX

We have a Polycom SoundStation EX in our boardroom, and nobody knows how to use it for a conference call. Whoever was in charge of admin when it was purchase didnt file the guides which came with it, and the two guides I can see on the Polycom website arent helping. Can anyone tell me how to make a conference call using this machine? Or point me in the right dirrection? Thankyou,

 

Jacq

Posted by Jacq83 on

  • 3 more comments 
  • ajis Nov 07, 2007

    how make 3way conferance call in polycom

  • Anonymous Dec 06, 2007

    I have the same problem as Jacq83. I am the office manager at my work and the previous office manager misplaced the manual so I have no idea how to get more than one caller on a conference call with the polycom. please help!

  • mlsed Dec 09, 2007

    We have a polycom soundstation premier ex - the owner's manual has vanished from our office. We know how to call one person, but would like to know whether and how we can include two people at two separate numbers using the polycom soundstation premier ex. Thanks.

  • kvizzoca Mar 27, 2009

    I need to know how to make a conference call with the Polycom SoundStation. How do I put a call on hold and how do I contact the third party?

  • Anonymous Mar 20, 2014

    polycom keypad problems

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5 Answers

Anonymous

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The conferencing capability to bridge 2 (or more) external stations comes from the telephone equipment/service that you have purchased. Either you are behind a PABX or Electronic KSU, which provides multiple phone service to your office, or you purchase conferencing capability from your local telephone provider (Verizon, AT&T, etc). In either case, the way to initiate a conference call would be the same as when you would have a desktop/office phone and establish a conference/bridged call to external parties. Usually this occurs by having one party on the line, flashing the disconnect button momentarily, getting a new dial tone, dialing and connecting to a second party, then flashing the disconnect button again, which signals the equipment to bridge those two calls to your station.  On the SoundStation EX there is a Flash button that provides that capability of momentarily flashing the disconnect button.  Try and see if that works. If not, then you will need to make arrangements to purchase the external equipment or service from your provider.  If you have the PABX or electronic KSU, it may also be a configuration option that you will need to have your support person for your telephone system, activate for that station connected to the SoundStation EX. Hope that helps. 

Posted on Jan 06, 2008

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Anonymous

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On our system, you press flash, dial the third party, then press flash, #, 8 to connect all three calls together. You could try that and see if it works on your system.

Posted on Feb 05, 2009

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Hello,

Is there a way to disconnect a conference call when your dialing out to someone and it goes to their voicemail. Suddenly when it hits thier voicemail and you press end it disconnects everyone that you already had connected?????This is in regards to a Polycom SoundStation2

Posted on Mar 15, 2011

muh_haziq

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I've the same trouble to with Polycom 2, I guest conference is to make call more than one call, but in fact I never success to make the second call with polycom. When I press for the second number the first call will be disconnected.

Posted on Jan 10, 2013

Anonymous

Can someone tell me how to use a Polycom Station 2 to make conference calls with more than 2 parties. I've called around but no one seems to be able to help. On a regular phone you get the 1st party on line put them on hold open the 2nd line and then hit conference and you are good to go. How do I do this using the using the polycom. Angela

Posted on Jan 25, 2008

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