I have no experience with the deLonghi toaster but in my experience automatic toaster all work in similar ways since they went electronic - toasters were about the first to do that.
Pressing the lever down against the spring pressure also presses an internal switch that sends current to the heating element as well as to the electronics that control an electromagnet, the purpose of which is to keep the mechanism engaged until the toast is brown enough and then the current to the magnet will be cut by the browning brain and the toast pops up.
If removing any crumbs from inside by inverting it and giving it a good shake and then pressing the lever a few times fairly vigorously doesn't make it work then nothing short of surgery will make it work so returning it will be the only realistic option.
SOURCE: Right side of the toaster will not heat up
At this point the problem is nit solved.
will look into a solution before investing any funds on the solution. There are many free options to be considered at this point.
Jackie
SOURCE: 4 slice toaster when pressed
Try cleaning the bread crumbs out of it. If you get enough piled up under the latch mechanism, you can't push it down far enough to engage it.
You may be able to do an adequate job by opening the bottom cover - most toasters are made so it's easily removed for this very purpose. If not, you'll need to pull off the knobs and remove screws so you can take off the top cover. Be careful not to touch the heater wires with any tools - after they've been used a while they become rather brittle and break easily, and even a scratch can cause them to erode and fail. I assume you know to unplug the toaster before working on it.
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