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When the push down lever hits the bottom it pushes another little lever which makes contact with the positive and negative terminals. over time, these terminals get ever so slightly bent, especially if you start pushing the lever down hard. what you have to do is take the toaster apart, get to the positive and negative terminals and pinch back into shape with some pliers. you should understand once you look at it. Then put back together. if it doesn't work then it's likely a component has gone so, unless you have a multi-meter and a soldering iron I wouldn't suggest doing this.
This is a problem, our old toaster had this problem, and it would only work if we jammed the handle down, but don't try this, only because ours broke after we tried this, but if you can send it to the manufacturure, they should be able to fix this. If you don't what to do this, please phone me at 505 9181, but please call me from 8:00-10:00, 2:30-8:00.
Open the toaster up and look inside by the levers, there should be a little piece that will keep the lever down, if this is missing, then you may need to replace the toaster, if not, then the little piece may be stuck, you can use the following to try and loosen it up,