Welcome to FixYa!
Please do the following steps.
1. Check that the battery is charged properly.
Charge your device for at least 2 hours before trying to turn it on again. Make sure the charging light on your device is on.
2. Remove the SD card
If your device uses an SD card, remove it.
3. Reset the device.
Use a straightened paper clip, or something similar, to push the reset
button for 15 seconds. See the pictures below for where to find the
Turn your device on.
Press the On/off button for at least 5 seconds.
Insert the SD card
If your device uses an SD card, insert the SD card.
Connect your device to your computer using the USB cable or dock.
your TomTom device asks you if you want to connect to your computer, tap
.UNINSTALL THE APPLICATION
TomTom HOME may run automatically when you connect your device. If it does not, run TomTom HOME on your computer.
In the Main Menu of HOME click on Manage my device
Click on the plus symbol (+) next to Applications
. Click in the checkbox [ / ] on the right to select the application.
Click on Remove items from device
at the prompt.
You will see a prompt, asking you to save a copy before you delete it. Choose Don't copy
The application will then be removed. Click Done
when complete.REINSTALL THE APPLICATION
Fully Exit TomTom HOME.
Locate the TomTom
folder in the following location on your computer:
- Windows XP: C:\Documents and Settings\\My Documents\
- Windows Vista: C:\Users\\Documents\
Rename this folder to 'TomTomOLD
' (or Windows, right-click the folder and choose Rename
Restart TomTom HOME.
Click Update my device
You will be prompted to login. If you do not have an account in TomTom, create one.
Install all available updates that will be shown.
Updating your device ensures improved performance and addresses the frozen issue that you are experiencing.
Thank you for using FixYa. Keep me posted.