20 Most Recent HP LaserJet 3600n Printer - Page 6 Questions & Answers

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www.hp.com Support Document (110993)

10.XX.YY SUPPLY MEMORY ERROR Description The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing. Action

1. Open and close the front door.
2. Remove the print cartridges, and then reinstall them.
3. Close the front door.
4. Turn the printer off and then on.
5. If the error persists, contact HP Support.

Helpful CLJ 3600 Error Message Tables:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00047478&prodTypeId=18972&prodSeriesId=501044
Hope this helps helps. Please keep us updated and remember to rate this answer.

Go there:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=501046&prodTypeId=18972&prodSeriesId=501044&swLang=8&taskId=135&swEnvOID=54

choose the vesion you wich, and enjoy!

If one of the cartridges are empty these printers will typically stop and demand a new cartridge. If you are lucky enough to be able to still print then go for it.

Use the manual tray. It is on the front, there is a cutout that you grasp and then pull towards you.

According to the service manual this indicates a problem with the developer separation drive. Recommended steps are to check the connector on the fuser drive motor to make sure it is seated properly. If you have disassembled the printer for any reason then the main drive has not been calibrated properly. If you have not diassembled the unit then likely the developer drive has failed and needs to be replaced. PN: RM1-2687-000CN

NO.
All cartridges must be not empty and in working condition to print.

10.92.XX says that the print cartridge XX(00=black, 01=cyan, 02=magenta, 03=yellow) is not engaged correctly.

Since the error occurred after replacing the black cartridge, it's a good bet that the black is bad.
Put the old black in the printer and see if the error goes away.
Open and close the front door slowly and look at the cartridges. You should see the cartridge flaps all open and close as you open and close the front door.
If the flaps don't all open and close, the cartridge lock mechanism could be broken.
You can run the DISABLE CARTRIDGE CHECK diagnostic. This will allow you to remove all the cartridges and install all or one in any slot you want. In your case remove them all and put the cyan in the black slot and see if the error goes away. If yes, put the black in any empty slot. If the error returns, the black is definitely bad.

In my considerable experience with this printer, a fuser error almost exclusively means that the fuser is bad and will need to be replaced. Which error does the machine post?

Hi hope this helps

the error looks to be low temperature on the fuser

as a repairer of machine I would normally recommend a new fuser unit if you use the machine a lot don't go for a refurbished unit as they just dint last as long but they cost more

hope this helps Ian

50.X FUSER ERROR

alternates with

For help press

A fuser error has occurred.

X Description

1 - low fuser temperature

2 - fuser warmup service

3 - high fuser temperature

4 - faulty fuser

8 - low fuser temperature

(subthermistor

9 - high fuser temperature

(subthermistor)

WARNING: The fuser is HOT. Turn the

printer off and allow it to cool for

approximately 10 minutes before removing

the fuser.

50.1 error - Fuser failure (Abnormally Low

Temperature Main Thermistor), perform the

following steps:

1. The connector between the fuser and the

printer is not connected properly. Reseat

the fuser. Check the connector J5013

between the fuser and the printer. Replace

it if damaged.

2. Break in the main thermistor. Turn the

printer off and remove the fuser. Measure

the resistance between the fuser

connectors J5013LA-2 (MAINTH) and

J5013LA-1 (GND). If it is not within the rage

of 330k ohms to 50k ohms (at ambient

temperature), replace the fuser.

3. Faulty DC controller PCB. Replace the

DC controller PCB.

50.2 error - Fuser Failure (Abnormal Warmup).

Perform the following steps:

1. The connector between the fuser and the

printer is not connected properly. Reseat

the fuser. Check the connector J5013

between the fuser and the printer. Replace

it if damaged.

2. Break in the main thermistor. Turn the

printer off and remove the fuser. Measure

the resistance between the fuser

connectors J5013LA-2 (MAINTH) and

J5013LA-1 (GND). If it is not within the rage

of 330k ohms to 50k ohms (at ambient

temperature), replace the fuser.

3. Break in the fuser heater. Measure the

resistance between the fuser connectors

J5013L-2 (FSRH) and J5013L-1 (FSRN)

with the fuser removed. If it is not within the

rage of 12 ohms to 52 ohms (at ambient

temperature), replace the fuser film unit.

4. Faulty DC controller. PCB Replace the

DC controller PCB

Table 7-3. Numerical printer messages (continued)
338

Hi Hubregt,

If your getting a solid black pages when using your HP Color LaserJet 3600, it might caused by faulty driver or damaged cartridge. There are some ways to check if this is a software or hardware problem. Try to reinstall the driver you may also try to print a self test. Here are some recommendations that you can use to correct the problem.

1. Unplug the cable that you used to connect the computer to the printer.

2. Please plug the power cord of the printer to a working power outlet.

3. Now try to print a self-test to determine if the problem is related to the printer. By doing a self-test you can determine if this is a printer issue or a driver issue.

4. If the machine still prints black pages, you need to replace the toner cartridge. A damage or faulty cartridge my cause the problem.

5. You could also try to remove all the accessories (cartridges, memory or I/O board) and try to print a self-test again.

6. Just to make sure that you don't have issue with the software side, I recommend to reinstall the driver.

-->If your still encountering the same problem, the printer may need to be serviced.

Hope it helps.

Thank you for using FixYa.

You probably have a defective magenta cartridge. To test that you need Print Test Quality pages.

1. Press Menu to open the MENUS.

2. Press to highlight DIAGNOSTICS, and then press .

3. Press to highlight PQ TROUBLESHOOTING, and then press .

The message PRINTING... PQ TROUBLESHOOTING appears on the control-panel display until the

printer finishes printing the PQ troubleshooting pages. The printer returns to the Ready state after
printing the PQ troubleshooting pages.

the pages it produces are individual colors, black, magenta, yellow and cyan and a white page and a config sheet.If the defect is on all pages then it might be a bad transfer belt. If it is only on one of the color pages, that will tell you which cartridge is bad.

51.XY ERROR
alternates with To continue turn off then on
A printer error has occurred.
X Description:
2 laser
Y Description:
0 Black
1 Cyan
2 Yellow
3 Magenta

Your error then comes from the magenta laser.

The recommendations from the service manual are:

1. If the message persists, turn the printer off and then on.
2. Reseat DC controller connectors J1022, J1026, and J1027.
3. Reseat laser/scanner unit connectors J101A, J101B, J5001A, J5001B, and J5020.
4. Replace the laser/scanner unit as necessary.
5. Replace the DC controller PCB as necessary.

I’m happy to help further over the phone at https://www.6ya.com/expert/jeremy_69f3cc28d95bf514

Hi I'm sorry to say its normally a faulty cartridge.
You now the black belt in the front of the machine well the machine when it calibrates prints a pattern on the belt and it uses this pattern to calibrate its self but if the pattern is not on the belt it can not finish the calibration.
solution replace the toners one at a time until you get it going
yours Ian

If the error won't go away, the DC Controller in the printer will have to be replaced.
The ".0C.01" part of the error can't be found in the service manual, but I don't think that it will change the fix.

If you haven't taken your printer apart, somehow the "cams" in the developer drive assembly worked their way out of alignment.
Somebody trained is going to have to align and calibrate the main drive assembly.

There are a couple of things you can look at. First and foremost, look at the hardware configuration discrepancies. Print out a config page from each. Are the two printers exactly alike? Same amount of RAM? Same connection (e.g. USB, Ethernet, parallel)? Are you sending print jobs to both from the same computer or different computers?

Then look at each printer driver installed on the computer. Same version? Are the print options the same? Is print spooling possibly enabled on one printer where the other is set to print immediately? Is one using a PostScript driver where the other is using PCL? Same print resolution on both printers?

The main thing is to determine how each printer's hardware and software configuration differs from the other. That's going to narrow down the focus of your troubleshooting immensely.

Hope this helps.

the paper lifting rack plastic tabs one of them is broken and the metal that is showing is catching on the guide so the lifting rack is not lowering into place, turn the printer around, remove the door that hides the back of the paper tray, grab the paper size tab and pull it out as far as you can, now get a flash light and either a ruller or a long screw driver and push the lifting rack down into the tray flat and then push the tray out of the printer. once this is done you can examine the broken tab on the lifting rack and call hp for a part number, get a whole baggie of the pieces because they break all the time!!! you can use some fabric medical tape to make a quick and temporary repair. but it will ware out and you will have to do it again. good luck.

Microapex Computer Systems and Printer Repair Center


www.microapex.com

Your yellow toner cartridge is bad.
Get it replaced.

That sounds like the printer is set in a format with what is called bullets. If that's the case it must be reset without the bullets.