Question about Philips GOGEAR SA6045 MP3 Player

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Frozen screen on my phillips mp3 player

My screen keepson freezing on the go gear screen when it first starts up and it wont power off normally and the computer will not rcognize it when you connect it normally but ir recognizes it when you restart it with a pin while its in usb port after palying for a short while my player will freeze in the middle of a song, nothing will work no music, can't turn it off, have to use the reset button then everything will be fine for awhile then it starts all over again.

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  • kietbeacon_4 Jan 28, 2009

    i was changing the song and it got froz before it even played now i cant turn it off or anything.
    i dont know what to do all i see is on the left side theres a white rectangular box with numbers in it and the song i was going to play.

  • psmart71 Mar 04, 2009

    i have the same problem 2 everytime i turn it on it stays on 4 a while and the it turns off and some circle thing ome on

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3 Answers

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You need to get the latest firmware upgrade from the Philips website:
1. Go to www.philips.com/support
2. Enter your country/language
3. Enter your model # SA6045 or whatever
4. Click on the link for your exact model # (the one w/o the "B" in it)
5. Click on "Software & Drivers"
6. Download the updated "Device/Firmware Manager"
7. Once installed, open the Philips Device Manager
8. Click on the "Update" tab, then the "Update" button (with your mp3 player connected to the computer, of course)
9. Your Mp3 players firmware will update automatically

If you do not have the latest version of the Philips Device Manager installed (the latest is the version from the Philips website), then clicking the "Update" button will give you a false positive saying "The firmware on your device is already up to date."

-Tha Mp3 Doctor

Posted on Sep 04, 2008

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  • 2 Answers

My screen keepson freezing on the go gear screen when it first starts up and it wont power off normally and the computer will not rcognize it when you connect it normally but ir recognizes it when you restart it with a pin while its in usb portafter palying for a short while my player will freeze in the middle of a song, nothing will work no music, can't turn it off, have to use the reset button then everything will be fine for awhile then it starts all over again.

Posted on Sep 23, 2008

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    An expert who has achieved level 1.

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My screen keepson freezing on the go gear screen when it first starts up and it wont power off normally and the computer will not rcognize it when you connect it normally and it shuts off when reset is hit and does the same thing when turned back on

Posted on Sep 24, 2008

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2 Answers

My philips go gear mp3 player 8gb SA52XX is frozen (stuck at the part where it says go gear) nd due to that my pc ownt recognize it and nd obviously i cant listen ot music, iv tried everythiing frm...


Hi Ayesha. Resetting the device should be able to fix minor problem with the unit. Since resetting the device had no effect, the problem you might encountering there is more of firmware problem. Try to reinstall/upgrade the firmware of your device. Philips has software that is called SONGBIRD. I think you have that one in the cd when you purchased the program You may download the progra,m by clicking here. Below is the procedure on how to perform the uprgade:

Download and install the Phillips Songbird program. Launch the Phillips Songbird software.
Connect the Phillips GoGear MP3 player to your computer using the supplied USB cable. Click the icon of your GoGear MP3 player on the left side of the Songbird interface.

Click the "Tools" tab. Click the "Check for updated firmware" button. If a new update is available for your device, it will be downloaded and applied. Do not disconnect the GoGear MP3 player until the Songbird program tells you that the installation is complete.

Hope this helps..

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1 Answer

My mp3 player is frozen and wont start up


Try this:
http://voxrightnow.custhelp.com/app/answers/detail/a_id/2200

If that doesn't work and it is under warranty, take it back and get a new one.

Jul 17, 2009 | RCA M4208 MP3 Player

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Frozen while on the refresh database screen


Try holding the power button for about 15-20 seconds. This usally shuts the whole thing down.

It may refresh the database as normal next time.

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MP3 PLAYER NOT WORKING SCREEN FROZEN IN INITIALIZING


I need help...it's a Christmas gift and i cant get my daughters hello kitty digital photo frame / mp3 player to un freeze.It wont turn off.

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Frozen solid


i have the same promblem i was listening to my music and it had full batteries and it just shut off this is so bull like i think i have to return it and buy something else!!

May 06, 2008 | Philips GOGEAR SA6045 MP3 Player

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sorry dominik i cant help you. im trying to fix it right now but it wont do anything.

Sorry Bud, PIotR

Apr 12, 2008 | Philips GoGear HDD6330 MP3 Player

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Frozen screen on my phillips mp3 player


thanks for showing me cause my little sister had unplugged it and pluged it back in and it froze at the updating **** now it works baran new and it louder much louder than before yea when it freezes just connect the USBto your computer or even a phone charger but mostly a computer and hit the reset button and and it should turn off it might look like it froze but it diddent it just had to much things running at a time

Feb 21, 2008 | Philips SA5125/37 MP3 Player

1 Answer

Frozen but now warm


You haven't ruined the player.

Battery is too low for player to charge. There is a firmware fix for this at www.p4c.philips.com

Fix cannot be applied until player is working again.

If you know someone who has the same player, put their battery in your unit to power up and apply firmware update to fix problem. Then swap batteries back again

Another way to get the player working is to remove the side panel to disconnect battery. Plug in the mains charger and reconnect the battery. You may need to do this several times before the player springs into life.
If this doesn't work try disconnecting the charger and battery alternately and wait 5 secs between attempts.

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Sansa seems to be frozen at startup


is my sansa broke or wat. when i plug the usb cord in the sansa comes on and wen i take it out it goes off , but the screen don't come on......i suffered the problem of wen the screen do come on it stops at the sansa rhapsody part then start over back to the big sansa screen then sansa rhapsody..........someone please help!!!!!!!!!!!!!!!!!!!!!!!

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