Philips GOGEAR - Recent Questions, Troubleshooting & Support

Just right click the song in iTunes and select Convert to MP3. It will make a copy of the song in iTunes that you should be able to move to your MP3 player

Philips GOGEAR... | Answered 3 days ago

Click on this link:

And select the correct model number for your player.


Where xx is the relevant country code as printed on the player.

Click on software & drivers, then click the software you require.

Philips GOGEAR... | Answered on May 31, 2018

i need the software

Philips GoGear... | Answered on May 31, 2018

The rechargable battery is dead, and unless you can replace it, you have a useless paperweight. Generally, when the battery is fully discharged it comes up with the missing STM3500 message. When it recharges in the usb port, the message will go away after uninstalling the MP3 player. When it won't recharge, it is gone without a new battery.

Philips GoGear... | Answered on May 30, 2018

Back up your player before you format it. Formatting erases all the data inside your player.

  1. Connect your player to your PC.
  2. On your PC desktop, double-click My computer.
  3. Highlight your player in the popup window, right-click, and then select Format.
    If you don't see the Format option:
    • Double-click on your player in the popup window.
    • Highlight the Internal Storage icon, right-click, and then select Format.
    • Click Yes when you see the warning message.
  4. Click Start to format your player.
  5. When the formatting is finished, copy your music, pictures and video onto your player.

Philips GoGear... | Answered on Apr 22, 2018

you have to look at the side and shift the lock button

Philips GoGear... | Answered on Mar 23, 2018

Apparently the battery is unable to charge/recharge.

Philips GoGear... | Answered on Feb 06, 2018

You have to put into another electronic system to solve this then you can findout problem easily

Philips GoGear... | Answered on Jan 24, 2018

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