My toshiba e-16 copier is experiencing paper jam near the fuser. I am finding small springs attached to a small piece of black plastic. How can I fix this? Thanks

paper jam 2 is a jam in the fuser/exit area.

did the paper jam come out in one piece? if not reassemble the torn paper to see how much is still inside.

sometimes there will be a small fingernail size piece of paper holding open the fuser/exit sensor flag.

sometimes the sensor flag itself is dislodged and needs reassembly.
attached is video in how to dissassemble the printer if required

The paper jam in theKX-P7100 is usually due to the paper tray.

If you pull the paper tray out you'll notice a black piece of plastic (located at the most front) with a cork like material in the middle. Try pushing down on this piece of plastic a few times. If it does not pop up immediately the grease that Panasonic used has become "sticky". The piece of plastic is removed by turning the tray upside down and pushing on the small plastic tabs that hold the black piece of plastic in. Be careful to not loose the spring that is located under the black piece of plastic or break the plastic tabs that hold it in place. Once you get the black piece of plastic out, clean it with que tips and clean the area it slides up and down in. Make sure to remove all the "sticky" grease. Once you get it clean, don't forget to stretch the spring to one more inch. the spring quality is awful at tensile strength. Then place the spring back in its place and push the black piece of plastic back in its place. You can add some light oil to the black plastic to make it slide better. After it is reassembled try pushing down on the black piece of plastic a few times. It should spring up almost immediately. This should take care of the jams that you are experiencing.

In addition, you may have to stretch the 2 big springs under the metal plate in the paper tray to one more inch. To access them, you'll have to unscrew the 3 philips screws under the tray (take a picture before :-)), take away the 2 blue pieces and take out the metal plate.

Now I'm able to print from the media tray without any problem :-).

Hope this helps!

I hired a technician who came to house and showed me where the paper jam was hidden... found technician on craigslist for $50 flat rate, came out on Saturday. He solved the paper jam problem in 20 minutes. One place to check for paper jam you cannot see until to look behind a hinged plastic flap above the cartridge area. Remove cartridge.Above the cartridge area is a width-wide plastic piece, about 1 to 1 1/2 inch wide from top to bottom, hindged along the top edge, moves but is attached along the two lower corners of the piece by small springs (one at each corner) to the housing of the machine. You cannot easily lift the plastic flap up to look behind it for paper jam until you remove the springs. I used forceps to remove them. Tweezers may work. Don't lose them! Once you remove the springs you can easily lift up the plastic flap (it is hinged) and look behind it into the crevices for any paper. That is where we found a small piece of paper. We needed a skinny forceps to reach into the crevice to get the paper out.

if you found a spring from the fuser and a flat blade like piece of black plastic this would be a detach finger and tension spring all fusers have the they help prevent the paper from rolling up on the fuser roller. fusers have either 5 or 6 depending on the model.they will funtion muinus one of these. if you get regular paper jams in the fuser of if they start replace fuser

Dear
Inside the back panel there are paper sensors attached to lever, a small spring connected to lever to keep its home position, the spring may dislocated from its position or the lever sticked to the base. some times a small piece of paper sticked at this may cause the problem.
Thanks.

Hi,
I was able to fix my problem. On the left side of the fuser assembly there are two small plastic tabs or flags that move up & down. One is attached to the plastic rod/flap that you can see from the top of the fuser and moves when the paper comes out of the "chute". The other tab, which is below the first tab and moves when the paper has passed some point in the fuser, was broken off. I glued the tab back on and now the paper is ejected from the printer like it is suppose to.

I'm thinking that the broken tab was part of a page sensor flag that would tell the printer to stop rolling the fuser assembly when the paper was ejected. Without the flag, the sensor would disengage the fuser prematurely and stop ejecting the paper while the paper was still in the fuser.

Charlotte

sounds like a broken fuser drive gear.The fuser operates a nearly 400 degrees Fahrenheit and the drive gear cracks and falls off.Lots of trouble for a 50 cent gear.They are mad of fiber or plastic.take a few of the covers off near the fuser and disconnect the cables and the fuser slides out

try checking your top cover sensor. close it and wait for the printer warm up.
the black plastic you saw was part of your fuser sleeve. if paper jam always occur try replacing your fuser sleeve

I think you may have the skills to make it
get some plastic epoxy or , i get them from a auto parts store but you can also find them in home improvement stores, etc

make a small paper cylindrical mold that would engulf the old plastic piece, fill it with epoxy to the top, turn it upside down and place it on the plastic part where the old hook was. once solid you can cut this to size so it will hold the spring.

The problem with the paper jam (but not feeding) is that a small
piece of plastic that holds one end of a spring the causes the feed
gears to push against the powered gear on the back side of the toner
cartridge breaks off. So the unit does not feed (no pickup rollers
etc) and it thinks there is a paper jam (no moving paper). Orienting
the front as the side you work at, the back being the back, the
feed being the side the paper goes into and the output being the
side the finished copy comes out, open the unit. Looking into it
from the output side almost to the input on the bottom notice the
small hairlike things sticking up. Move to the left (back of the
machine) and see a few white gears all hooked into this gray metal
housing that moves up and down about 1/2 inch (It pivots). At the
top input side of this metal you will see a part of the metal that
stick up and has a small slot in it. the spring used to hook onto
this and the other end hooked to a small piece of plastic down and
more to the input side a bit, onto the upper input side of the white
plastic part that houses a shaft to a roller (fat little spring
about 1 inch long). the plastic part breaks off and you usually
can't see that a part was even there. The spring will still be in
the area. If you are handy, you can figure out how to fix it. I got
a longer spring (same strength) bent the metal toward the back 1/4"
and ran the new spring from there to a 1/16 hole I drilled in the
plastic side next to the circuit board (down low and back). I shaped
the end of the spring (where I drilled)to keep it more inside and
not hit anything. Works fine.
Steven