Base appears to be shorted for phone connection. When I first hook phone line up I have a dial tone, but when I press stop on any handset or speaker phone the phone will not disconnect. The line eventually goes dead. I've tried different phone jacks and phone lines; even tried in a different house with the same results. Is this an internal short? Any way to repair?

The KX-TGA401 is a handset for specific Panasonic cordless telephone systems. Connecting the handset requires registering (pairing) it with the base and if the base can support another handset. First make sure that the base is plugged into an active phone line (land line) and that the power adapter is plugged in and working properly. Charge the handset before attempting the registration process.

Then make sure that the phone system is in standby (no calls). Press and hold the Locator button on the base for about 5 seconds (wait until the tone sounds). If all of the handsets that are already registered ring, press and release the Locator button and then press and hold it again. Once you hear the registration tone (some models), place the new handset in the charger on the base. Wait for the long beep and the registered symbol to appear.

If the not registered symbol appears, try registering by using the handset menu. Press Menu # 1 3 0 (the key below 9 and individual number keys) on the handset. Press and hold the locator button until you hear the registration tone as above. Then press Select and Save on the handset within 90 seconds of hearing the registration tone. Wait for the handset and base to complete the registration process. You'll hear a long beep.

The first registration method is given in the manual for the handset, http://help.panasonic.ca/viewing/ALL/KX-TGA401/OI/TGA401_PNQX2390ZA/TGA401_PNQX2390ZA.pdf. The second is from the page 31 of the manual for the KX-TG653x (KX-TG6531 base) system, ftp://ftp.panasonic.com/telephone/om/kx-tg6511_mul_om.pdf . The KX-TGA401 handset works with other bases as well. You may want to check the manual for your phone system in case there are differences. Other compatible phone systems are the KX-TG401x, KX-TG403x, and KX-TG651x.

I hope this helps.

Cindy Wells
(I make sure that the land line is active by checking for dial tone with an old corded phone.)

If I understand you correctly, when you leave the handset in the cradle and press a line, you can hear the dial tone. But, if you lift the handset and then select a line you don't hear anything through the headset. If this is correct, I suspect the handset is damaged, the cord is damaged, or if you're lucky, the clips may not be plugged all the way in on both sides. If you have another phone that is the same, you can switch handsets to test this theory.

Welcome to FixYa.

1. Turn OFF your handset (TWX977) and any other handset registered to the base (9466).
2. Unplug the base from its power source.
3. Unplug the phone line from the base.
4. Wait for 15 mins.
5. Plug back the power source and the phone line.
6. Turn ON the handset (TWX977)
7. Reset the handset (TW977) by doing the following:

• Press the MENU soft key. Select the DEREGISTRATION submenu.
• ARE YOU SURE? appears. Move the cursor to select YES. Press the OK soft key.
• To clear other handset information, please follow these steps:
• From the handset, press and hold [ ] and [#] for more than 5 seconds. Select the DEREGISTER HS submenu.
• Move the cursor to select the handset ID to be de-registered from the list, and then press the OK soft key.
• DEREGISTER HS appears. Move the cursor to select YES. Press the OK soft key.
• ARE YOU SURE? appears. Move the cursor to select YES, and then press the OK soft key. You will hear a confirmation tone.

8. Register the handset by doing the following:

• With the base in standby, press the MENU soft key.
• Move the cursor to select REGISTER HANDSET. Press the OK soft key.
• On the handset, press and hold [#] until you hear a beep.
• While the handset is registering, HANDSET REGISTERING will appear in the LCD. When REGISTRATION
• COMPLETE is displayed; the handset has been registered to the base. If REGISTRATION FAILED appears,
• please try these steps again.

Thank you for using FixYa.
Have a great day.
Jas247

Hello.

Here are some tips, found online:

Reset the phone:

Unplug the battery in the handset, unplug the phone line from the base and unplug the electricity from the base. Leave everything unplugged for an hour or two instead of a couple to five minutes that way you can get more of an idea of whether your phone will work. After an hour or two plug in everything. If resetting the phone doesn't work then try the next step.

Check the surge protector:

Is the phone line plugged into a surge protector? The surge protector may have stopped working or blown a surge, a sudden burst of electricity, which may have caused the dial tone in your cordless phone to go. Unplug the phone line from the surge protector then plug it back in and see if you get a dial tone. It could be that the phone line plugged into the surge was loose or not plugged in securely.

Try a different phone plug, outlet.

Check the base:

Is the base dusty and have possible dirt in the prongs where the phone sits? Lift the base and blow off dust.

Check the handset for dirt.


Rub metal connections on handset and base:

Use a pen cap or coin and rub the metal connections on the bottom of the handset. Rub the prongs, metal connections on base.

Hope these suggestions help.

The battery in the handset could be bad . First I would test that the base unit is recieving dial tone by pressing speaker button on base unit. If there is dial tone then problem is in handset or in base unit communication to handset. Try resetting power to base unit. Check manual for any re-initialization procedure. If the base unit is not receiving dial tone then I would test that the phone line is delivering dial tone to the base unit by connecting a known good phone to the line cord. If the dial tone is not present , problem could be in line cord from outlet, outlet, building wiring, or service provider.

Does the Phone Power Up?
1. When you pick up your GE cordless phone and press a button, the phone should beep as a confirmation that a button has been pressed. If the telephone handset does not beep, or if it does not respond to any buttons, the battery may be in need of a recharge. Verify that the cordless phone base unit is plugged in to an electrical source, then place the handset into the charging cradle. If no lights illuminate on the phone, or if charging fails to correct the issue, clean the metal charging contacts on the cordless handset and place the phone back on the charger. If it still fails to respond or to charge, the unit may need to be serviced or replaced.
Does the Battery Hold a Charge?
2. If the cordless phone charges up and appears to be ready for use but dies after only short periods of use, the internal rechargeable batteries may need to be replaced. Replacement batteries are widely available at electronics and discount retail stores. Note your phone's exact model number, as this number will be necessary when purchasing a replacement battery.
Listen for a Dial Tone
3. If the GE cordless phone powers on, and beeps when you press keys, but no dial tone is heard, one of three problems is the likely culprit. The phone's batteries may have an insufficient charge to fully power the phone, a condition that can be corrected by simply placing the phone back in the charger. If the batteries are charged, but no dial tone is heard, it is also possible that another telephone in your home or office is "off hook" or in use; verify that all telephones, fax machines and modems are securely on the hook. If there is still no dial tone, your telephone service may have been disconnected or require service by your local telephone company.
Listen for Static
4. On some GE cordless phone models, particularly older models, static may be heard if the radio signal between the handset and base unit experiences interference. Common sources of interference include unshielded electronics, appliances, and radio transmitters, as well as high-tension power lines. If your phone offers an option to change channels, try several different channels to see if the static is eliminated. If static continues to exist, or if static can be heard on wired phones sharing the same line, your telephone line may require service.
Verify Your Handset is Registered
5. Some models of GE cordless phones may display a message on the display screen that the handset needs to be registered. If this message appears, move the handset close to the base unit and press the "Prog/Mute" button near the bottom of the handset. Next, press the "Pager" button on the base unit (your handset may instruct you to perform this step). Finally, press the "Prog/Mute" button on the handset one more time to complete the registration process. Your GE cordless phone should now work correctly.The GE Cordless Phone brand is designed to deliver the conveniences of cordless home service with quality sound and features. There are many models of the GE Cordless Phone. The most current models, including the DECT 6.0, have standard features such as call waiting, caller ID, visual ring indicator, phone number memory and digital answering systems .
   
6. Before you use your GE Cordless Phone, ensure that you have all the parts. Your cordless phone package should include the phone base, a handset battery pack, a battery compartment cover, the cordless handset, a wall mount bracket, and a telephone line cord and AC power adaptor. Once you have confirmed that you have all of your parts, insert the handset battery pack into the handset and replace the battery compartment cover. Insert your telephone line cord and the AC power adapter into the phone base. The phone base identifies the telephone line as TEL LINE and the adapter as AC. Plug the phone base into the electrical socket. Place the cordless handset into the base. Allow the phone to charge for at least 16 hours before its first use. Failure to fully charge the battery before its first use will result in poor battery performance.
7. Once you have fully charged your phone, you can proceed with setting up your phone's features. If your cordless phone includes an answering system, complete this setup process first. Turn on the answering system by pressing the on/off button. The message indicator light will display. The cordless phones are defaulted to English as the selected language. To change your language preference, press the "Skip" button for two seconds. The language will change to Spanish. Next, you will set up your voice time and day stamp. While the answering system is on, press the "Answer" button on your handset for two seconds. The phone will enter the answerer mode. Press the "8" key. This will take you to the time/day setup menu. Use the number keys to set the hour and minutes. Use the volume up and down arrows to set the AM/PM. Press "#" to save. The cordless handset will also require that you give it a name. Press the "Mute" button for two seconds until the handset reads "ENTER NAME." Enter the name of the handset by using the touchtone keypad. Press the "Mute" button to save. Enter the default area code by pressing "Mute" until the phone displays "AREA CODE." Enter your three-digit area code and press the "Mute" button to save.
8. GE Cordless Phones are designed to be simple and convenient to use. To place or answer a call, press the TALK button. You can pre-dial a number by dialing the number before pressing the TALK button. When you are ready to make the call, press TALK and the phone will dial automatically. To answer a call that is waiting on the other line, press the FLASH button. If you experience call interference or bad reception while on a call, press the CHANNEL button until your line clears
9. 
   

Here's what the manual says: Changing the Dial Mode (Tone or Pulse Dialing) (HS1 only) Your phone can communicate with the telephone network in two different ways: tone dialing or pulse dialing. These days, most phone networks use a method called tone dialing, so your phone comes programmed for tone dialing. If your phone company uses pulse dialing, you need to change your phone's dial mode. If you don't get a dial tone or can't connect to the telephone network, follow the steps below to modify your phone?s settings: With the phone in standby, press and hold [cid/menu]. Press [vol/ / ] to move the pointer to select DIAL. Press [select/channel] to set the phone to pulse dialing. Press [end]. Return the handset to the base. The handset communicates the new setting to the base, and the base activates the setting on any other handsets. Hope this helps out. K

Have u connected the handset to the side below the hand cradle. & the line coming frm the wall should be connected to the line in on the printer & not the Extn. If its connected to the line in on the back of the printer,u should get a dial tone. U can also place a paper in the scanner & then press the option under fax till u get on hook dial.. that should also give u a dial tone.

I just purchased the Trimline Model 29265 phone and in the instructions it says that it can be wall mounted if you reverse the handset hook in the base? Where is the handset hook and how do you reverse it. Nothing in the instructions tells you where it is nor how to fix it.

I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.