DDAC24,
Many times VIRUS or Malware DISABLE control functions, devices AND the software that directs them.
*** Curious to know if your EARPHONE jack works?
PLEASE SAVE/BACKUP everything you can
EXCEPT your programs! If you backup a INFECTED program/file you MAY find yourself fighting the SAME problem over and over again!
BE SURE you have access to
your SPECIFIC drivers (ALWAYS a good practice)... ESPECIALLY your network drivers! Get them from ACER and put them all on one CD.
Go online and download
"MALWAREBYTES" FREE
and CLEAN your system
now... This MAY correct your problem(s). *See the link below...
Now reinstall your Sound Card Drivers... I know you can't access them now, but try to OVERWRITE them with a .EXE file (if one is included with your Sound Card Software).
IF you've been using your ACER for years it may be time to REFRESH everything... here is the method but be SURE you have those DRIVERS first!
* FORMAT your hard drive (after you have backed up) and
* Reinstall your Operating System (and Drivers that did not auto-install).
*
Do not attempt this WITHOUT a full set of
CLEAN drivers for your
SPECIFIC computer
AND a copy of the Operating System your System was shipped with.
Note: I would
NOT recommend installing a NEWER Operating System because MANY times, NEW Drivers are never written for newer OS so some items (sound/net/displays)
may never work 100% again!
example: Your System shipped with Windows XP. You tried to install Windows 8 / 10 or 15. NOT a good idea... get your System FULLY functional first.
Anthony
Free Anti Malware Malware Removal
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