We have a General Electric WJRR4170E1WW top loading washer that occasionally hums when it is running but the agitator doesn't turn. When it does this it will go all night in this mode and get stuck. We can hear the motor running, but it seems to get stuck in this mode indefinitely. Any thoughts?
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Thanks for choosing FixYa and welcome to the site. If you have a washer that has a weak agitation or no agitation at all, here are some possible solutions. You need to check your belts. Most washers have one or two belts. Check your lid switch. If a lid switch is bad, it can cause the washer to not work properly. Sometimes, they will not work at all. Make sure you check your drive motor. The drive motor controls the spinning, draining, and agitation. Most washers have the reverse motor, meaning the shaft rotates in both directions, clockwise and counterclockwise. It is possible to lose one direction and not the other. Some washers have a clutch that controls the agitation. If it is bad or worn, it may prevent the agitator to work. Most of these washers come from General Electric. You could have a bad motor coupler. They are located on the side of the motor drive inside the washer. It is also possible that you have a bad transmission. Check the agitator itself. You could have a bad spline or two. The splin accompanies the shaft and allows the movement of the agitator. If you rule out all the parts above, you may have an electrical issue or an issue with the control board. It is very important to test each part and make sure it is getting power. If a part is not working and not getting any power, the power loss may be the reason that it doesn't work. You can test the current in the wires with a voltage meter. Thank you very much for reading this tip and thank you for using Fixya
it looks to me u need a new motor as the one u have is burned out...this is the humming u hear....contents insurance will pay for new motor if u have one
Pull up sharply on the agitator to remove it from the shaft. Check the agitator mounting cup underneath it is probably stripped out. It is a replaceable part. If the agitator is difficult to pull up,use a old strong leather belt under the agitator and pull it off using the belt.
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