Ink failure on d7160

Hi Karen, This likely is either due to Bad/Expired Printhead or it could be defective printer ( hardware failure ). However you can give it a try. Follow the steps below and it should solve the problem, else we need to consider it could be defective Printhead or printer hardware failure.

The Photosmart D7160 does not has "*" and "#" because it is not a fax capable printer.

*** Fix your HP Photosmart D7360 (Reset Code/Master Reset) ***

1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconnect,by pulling gently, both white flat ribbon cables off the main circuit board.
4- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
5- Unplug power source.
6- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
7- Plug in power source and turn printer on (Printer preparing occurred).

The error message 0xc18a0001 "Ink System has Failed" is now gone

Regards,
Ron


* Please rate this solution with Thumbs up and Testimony to help us improve providing support

http://www.lexmark.com/publications/pdfs/2007/2500/v3709407_en.pdf
Page 50 has full instructions.

Solution ....ink System Failure...error 0xc..........


These instructions worked very well for me. If you follow the same instructions exactly,it should work for you too.

1) If you are looking at the printer FROM THE FRONT, remove the right hand side cover. On most HP printers, there are 2-3 tabs on top that will either pop out with a screwdriver under the top cover, or can be removed with screws. Make sure you have the printer powered off and UNPLUGGED.

2) On the front, bottom, right is a separate piece of plastic that is attached to the side cover that should also be removed. Remove the plastic cover from the side at this point, and you should see a circuit board. The following link will show how to remove the printer cover: http://hpphotosmart8250.blogspot.com/

3) There are two ribbon-type connectors on the top [center] of the circuit board that are plugged in directly to the top, inserted towards the bottom of the printer. One is slightly wider than the other. Again, make sure your printer is powered off AND UNPLUGGED. Unplug both of these ribbons [this can be done without removal of the circuit board from the printer, just use care and maybe some forceps or hemostats to help with reinstalling later], and make sure they are not partially plugged in or touching the board.

4) Plug in, and turn back on the printer. A new Ink failure message should come up (the numbers will be different.) Click OK on this, then unplug the printer again.

5) Plug both of these ribbon cables back into their respective connectors. Plug in the printer and turn it on. It should start back up, and REINITIALIZE as if you just turned it on for the first time. [The printer will run for a long time pumping fresh ink through the print heads during initialization, so be sure you have cartridges that are fairly new/full.] The ink status will be correct, and no more ink system failure messages.

6) Put your printer back together...

Hi,problem can be solved .Please check out this link for the Ink System Failure problem.

fixyourownprinter.com/forums/printer/39471

These are from the link above:

Reset the system by holding down the OK, Cancel, Black, and Color buttons down at the same time and turn the 3310 off. Keep holding the buttons down until the printer shuts off and then turn it back on. You will have to turn the printer off twice and then it will recalibrate.

Our HP 3310 was having the same ink system failure. Tried everything I could find, and had just about given up when I found this forum. I didn't quite get the reset right the first time, but on the second try it worked. After holding down OK, Cancel, Black and Color buttons while turning it off, I turned it back on, it turned itself off and I turned it back on again, it started off doing the calibration and it took about 5 minutes, but when it was finished I had a working printer again.
Also
*** Fix your HP Photosmart D7360 (Reset Code/Master Reset) ***

1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconnect,by pulling gently, both white flat ribbon cables off the main circuit board.
4- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
5- Unplug power source.
6- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
7- Plug in power source and turn printer on (Printer preparing occurred).
8- voila, the nasty error message 0xc18a0001 "Ink System has Failed" is now gone.
Hope this works for you. Please let me know.

*** Fix your HP Photosmart D7360 (Reset Code/Master Reset) ***

1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconnect,by pulling gently, both white flat ribbon cables off the main circuit board.
4- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
5- Unplug power source.
6- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
7- Plug in power source and turn printer on (Printer preparing occurred).
8- voila, the nasty error message 0xc18a0001 "Ink System has Failed" is now gone. http://www.fixya.com/support/t451942-help THIS WORKED!!! Don't throw it out try this first for: Ink system failed Errorxc18a0101 on photosmart D7160. This is to reset the error code only,you will need to explain in more detail why you got the code and what you've done to correct it.

• Press the "Power" button to turn on your Lexmark
• Step 2 Open the top portion of the printer to reveal the ink cartridges.
• Step 3 Lift the gray plastic cover on the left. Remove the empty black ink cartridge. Next, lift the purple plastic cover on the right and remove the empty color ink cartridge.
• Step 4 Remove the new black ink refill cartridge from its packaging. Tear the protective strip of paper from the cartridge's sensor. Now, remove the new color ink refill cartridge from its packaging and tear the protective strip of paper from the cartridge's sensor.
• Step 5 Turn the cartridges so that you can read the label. This is the way the cartridges should face when being put into the printer.
• Step 6 Slide the black cartridge into the slot on the left side and push it down. Slide the color cartridge into the slot on the right side and push down.
• Step 7 Push the gray plastic cover down over the cartridge until it clicks closed. Push the purple plastic cover down over the cartridge until it clicks closed.
• Step 8 Close the top portion of the printer. Your new ink cartridges are installed, and your printer is ready to use.

These are the instructions for X2500 Printer
1.Press the "Power" button to turn on your Lexmark X2500 3-in-1 printer.
2.Open the top portion of the printer to reveal the ink cartridges.
3.Lift the gray plastic cover on the left. Remove the empty black #28 ink cartridge. Next, lift the purple plastic cover on the right and remove the empty color #29 ink cartridge.
4.Remove the new black #28 ink refill cartridge from its packaging. Tear the protective strip of paper from the cartridge's sensor. Now, remove the new color #29 ink refill cartridge from its packaging and tear the protective strip of paper from the cartridge's sensor.
5.Turn the cartridges so that you can read the label. This is the way the cartridges should face when being put into the printer.
6.Slide the black #28 cartridge into the slot on the left side and push it down. Slide the color #29 cartridge into the slot on the right side and push down.
7.Push the gray plastic cover down over the #28 cartridge until it clicks closed. Push the purple plastic cover down over the #29 cartridge until it clicks closed.
8.Close the top portion of the printer. Your new ink cartridges are installed, and your printer is ready to use.

This is easily fixed with the following key sequences. You do NOT have to open the printer and unplug a circuit board.

1) press * and # at the same time
2) press 1, 2, 3 and “support R0632M” should display
3) press > and “information menu” should display
4) press > and “configuration menu” should display
5) press OK and “hardware failure status” should display
6) press OK “failure status: clear”. Press OK to clear
7) press CANCEL
8) press CANCEL
9) press CANCEL
10) turn printer off, unplug power cord for 2 minutes, plug cord back in then turn printer back on.
NOTE: I did this and the fist time the error came back. Do the sequence again (as I did) and the error will be replaced with the usual print cartridge initialization screens. Print a test page to make sure.

I had the same problem and this is how I fixed it... It is hard to get the cover off (and it's not the top cover, but the one on the right side as facing), but once you do follow the directions below.

- Turn off power and unplug from power source.
- Open right side of printer (looking at the front).
- Disconnect by pulling gently, both white flat ribbon cables off the main circuit board.
- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
- Unplug power source.
- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
- Plug in power source and turn printer on (Printer preparing occurred).

*** Fix your HP Photosmart D7360 (Reset Code/Master Reset) ***

1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconnect,by pulling gently, both white flat ribbon cables off the main circuit board.
4- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
5- Unplug power source.
6- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
7- Plug in power source and turn printer on (Printer preparing occurred).
8- voila, the nasty error message 0xc18a0001 "Ink System has Failed" is now gone.

/Putte