Question about Xerox WorkCentre M20i All-In-One Laser Printer

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Hi, I have a xerox workcentre which I cannot get to print or copy as the scanner seems to be locked and the only message showing is "scanner locked" does someone have a solution to get my printer back up and running.

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Look underneath the scanner assembly, you will see a green or orange tab, this is the scan lock. Push it back and forth a few times, it may be stuck. Then reboot your printer.
Hope this helps.

Posted on Jan 19, 2011

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Posted on Jan 02, 2017

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Have a Xerox M20i Copier/Scanner/Fax. Display indicates "Scanner Locked" Cannot make copies nor fax out. Please help


If you look under the scan assembly you will see a yellow or green tab which locks the scan head. Try locking and unlocking it a few times then on the final unlock reboot your printer.

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I have the message "Unlock scan head" when I turn the screw to the left to unlock it, I get the same message. Is there anything else I should be doing?


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1 Answer

Scanner locked


Check your green scanner lock which is under the scanner area right in that area where your copies comes out of the machine. This is the most common cause of the "scanner locked" condition. The lock gets accidentally engaged as it is located right where you reach in to get your copies.
If the lock is not the problem then you may have a scanner drive issue.
Good Luck and Thank You for using Fixya.

May 13, 2010 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

LSU Error keeps showing


LSU stands for Laser Scanner Unit. Depending on the model this should come up only if the services used required scanning such as copy, fax sending, scanning.
nevertheless if this is a continuous message you might need to check the connectors within the scanner which I advise an field call.

Apr 30, 2010 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

Xerox WorkCentre 4150, 3 vertical white lines in all feeder scans


the problem is in the scanner, open it up and see if you can find any smudges, and clean any obstruction, any ink, liquid eraser residuals, can cause this part to appear as lines on your copied faxed image.
dont concentrate on the printer this is a scanner problem

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1 Answer

Cannot remove "scanner locked"


What you need to do is look in the area where your copied pages come out, Between the paper tray and the bottom of the scanner.
On the underside of the scanner you will see a green latch, It is the only green item on the underside of the scanner. About 2 inches long and a half inch wide.
Turn off the machine, push that lever in, then, and it may resist some, pull it toward yourself until it snaps fully to the front of the machine.
Normally what happens is people hit it with the top of their hand removine their copies.
You can take a piece of electrical tape or duct tape and put over it to secure it in place.
You can also, remove the seal glass, the piece of glass about 1 inch wide on the left side of the scanner. It just has 2 phillips screws in it. This with the machine unplugged, and pop that green latch out and flip it around. There is a tab that will keep it from moving. That latch is for shipping purposes.

Mar 06, 2008 | Xerox WorkCentre M20i All-In-One Laser...

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