Hi, I have a xerox workcentre which I cannot get to print or copy as the scanner seems to be locked and the only message showing is "scanner locked" does someone have a solution to get my printer back up and running.

seems like there is a switch for the scan bed to be locked and unlocked if the switch is set to locked please switch it to unlocked

Try this link:

Scanner locked my multifunction xerox workcenter m15i showing scanner...

The toner cartridges have a small CRUM chip fixed on the end of each tube. If you change them from a previously empty cartridge then it will still show empty. You just can't fool them.
Good Luck.

REMOVE U.S.B.BOARD,THEN CHECK,IF WORKS ,THEN REMOVE I.C FROM THE BOARD & CONNECT

Check document scanner glass for dust, try without using document feeder. Assume copies and network prints are o.k.

If you look under the scan assembly you will see a yellow or green tab which locks the scan head. Try locking and unlocking it a few times then on the final unlock reboot your printer.

Check your green scanner lock which is under the scanner area right in that area where your copies comes out of the machine. This is the most common cause of the "scanner locked" condition. The lock gets accidentally engaged as it is located right where you reach in to get your copies.
If the lock is not the problem then you may have a scanner drive issue.
Good Luck and Thank You for using Fixya.

LSU stands for Laser Scanner Unit. Depending on the model this should come up only if the services used required scanning such as copy, fax sending, scanning.
nevertheless if this is a continuous message you might need to check the connectors within the scanner which I advise an field call.

the problem is in the scanner, open it up and see if you can find any smudges, and clean any obstruction, any ink, liquid eraser residuals, can cause this part to appear as lines on your copied faxed image.
dont concentrate on the printer this is a scanner problem

What you need to do is look in the area where your copied pages come out, Between the paper tray and the bottom of the scanner.
On the underside of the scanner you will see a green latch, It is the only green item on the underside of the scanner. About 2 inches long and a half inch wide.
Turn off the machine, push that lever in, then, and it may resist some, pull it toward yourself until it snaps fully to the front of the machine.
Normally what happens is people hit it with the top of their hand removine their copies.
You can take a piece of electrical tape or duct tape and put over it to secure it in place.
You can also, remove the seal glass, the piece of glass about 1 inch wide on the left side of the scanner. It just has 2 phillips screws in it. This with the machine unplugged, and pop that green latch out and flip it around. There is a tab that will keep it from moving. That latch is for shipping purposes.