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Questions & Answers
There is a common issue with a firmware problem that caused this to occur when receiving faxes. Try upgrade to the latest firmware that can be found at www.xerox.com under drivers.
on Jan 15, 2016
HOW TO COPY QUALITY SETTING
I would suggest to print out the service setups from the internal menus anything that you think would help then print it out and keep it safe. You could then check the setups against the ones printer at original installation.
on Jun 15, 2015
How to print a configuration page on a m20i
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Solution : Print a Connection Page (Network Connectivity Report / Configuration Page)
NOTE: Print the Connection Page to locate the TCP/IP Address for the WorkCentre.
- Press the [Machine Status] button on the Control Panel. 'Machine Setup' will be displayed on the Display Screen.
- Press the [Up or [Down] arrow button until 'Reports' is selected, and then press the [Enter] button.
- Press the [Left] or [Right] arrow button until 'Connect Page' is displayed, and then press the [Enter] button to print the report.
- Press the [Stop] button to return to the Standby mode.
on Jan 21, 2015
Adjustment for light copies on a xerox m20i
You will need to do a couple of things, 1 remove, disassemble the scanner and thoroughly clean it, and while you have the scanner out, remove and clean the laser.
The toner cartridge may also be defective. that metering blade in that cartridge fails and causes light images also.
If you need instructions on how to remove and clean the scanner and laser let me know, I will type them out to you.
Not hard, just time consuming.
If you print out a report how does that look? If prints look fine and just the copies are light, then the mirrors in the scanner head a re probably fogged up. All the plastic in that scanner causes that same film on your scanner optics as you develop on your car windshield. Same process.
on Feb 10, 2014
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