Electric cord will not retract

go old fashon.... extend the cord, tape it, then just coil the cord up when not in use.

Either the cord inside is caught on something or the retraction spring is broken.
Try to pull it out further, if you can feel any spring-back then most likely the cord is caught, maybe on itself.
Either way, the canister will probably have to be disassembled to fix the problem.

With all that's involved in replacing the cord and potential cord reel damage, it's more cost effective to just have the entire cord reel, complete with new cord, replaced. Less time consuming thus less costly to you. Hope it helps!

Hi there, it's Jack at Dyson.

DC47's cord reel button needs to be pressed down firmly to retract the cord - you should feel a click from the button when it's pressed down far enough. Keep hold of the plug as you press the button down, and allow the cord to feed back into the machine.

If you're sure you've pressed the button down as far as it will go, and have not been able to get the cord to retract, please get in touch with us directly so we can provide further assistance. You can reach the Dyson customer Helpline on 0800 298 0298 (UK) or 1-866-693-9766 (US).

You may have to dis-assemble the machine to the point where you can gain access to the mechanism that retracts the cord. Then see if it can be fixed or needs replacement. Just don't lose any parts when dis-assembly, and make sure everything is put back together correctly.

Hi to do this you will have to somehow find a service manual, this will give detailed instructions on why and how. I have searched for one however i was unable to find any. Perhaps a direct plea to the manufacturer may help?

In any event, usually the is NO "Fixing" of the retractor, most often, the mount at the rear attachment of the coiled spring, brakes and this stops it retracting.

The fix is to replace the entire recoiler assembly. This is pretty simple job, if one can obtain the parts.

However my professional advise is to take it to a vacuum repair shop, (NB: Only take it to a repair shop that deals in YOUR brand) and ask for a "Quote" for the repair, I am sure it will be modest indeed. You see this is just such a common thing that they fix all the time.

The retraction mechanizm is likely jammed. Mostly likely the cord has jumped it's groove in the retraction wheel/hub. If you are good with tools there is a 70% chance you can get it to work again with a basic DCR operation. Most mechanical problems can be solved using this simple rule: Dissassemble Clean and Reassemble.

CAUTION: The retract mech has a powerful spring inside, avoid exposing. Most retract mech units are rivoted closed so consumers won't poke thier eye out.
CAUTION: UNPLUG THE UNIT

Open the unit from the bottom and the top lid of the canister should come off.
The retract mech should be obvious as it is where the cord comes into the unit.
Look for the cord being bound by iteslf either on top or underneath (lie two cordes in one groove)
Remove any binding.
If you see no debris or obsticals for the cord to retract (where it is getting stuck)
Your spring could have sprung!
Do you feel and retract at all?
Can you locate the releae mechagnism?
Does the Release button seem to function? When Pressed it should take pressure off of the cord hub.
The retract mech may need replaced. Overall the cost will be about $60 for parts.

Depends on the machine. If its a Sebo K model then usually pulling on the cord will re-automatically retract the cord anyway. Any other brand and it will need to be replaced by a qualified repair.

The trim pieces along the sides just pull off seperating the two housings. The back portion where the retract drum is is held by two plastic tangs on top inside. use a screwdriver to pry the ring down to dislodge the tangs. the bottom part will lift off. remove the front part using two screws just below the hinge. the retract has a long coil spring wound around a free spinning hub. there are two "tangs" inside that engage a ratchet-pawl assembly. you'll need to rotate the drum to rewind the spring onto its hub.