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Try doing a machine self test to ensure that it is working properly.
Press OK/return to "Machine Info"
Then down arrow once to "Test Print" and OK/Return.
The machine should produce a self test printout. If the machine does not give a print out, try cleaning the paper pick up rollers at the back of the paper tray cavity. Be careful, the machine is heavy.
If a full test print happens - Your printer is working fine and the problem is at the computer end.
It's possible driver installion is faulty or incomplete and you should try re-installing the printer driver. Is it also possible that your printer paper settings are either incorrect or do not match the paper in the printer. Check and match your paper settings in the printer preferences and the paper tray.
I have a Brother MFC-8480 DN all in one printer, copier, fax and scanner.
I discovered that envelopes wrinkle because users, like me, didn't know that Brothers built in a no-wrinkle, pass through exit for envelopes, labels and thick paper.
Envelopes were never to be printed by inserting them in the front and letting them wrap around a HOT roller and get cooked and wrinkled. The way it works:
An envelope is inserted in the front and goes straight out the back of the printer through an exit door, completely avoiding the hot roll-through mechanism.
Take a look. On the back of the machine is a large pass through exit door. Just snap it open. You will see one blue lever on each side of the opening. Snap them both straight down to the . . .ta da. . ."envelope icons".
Put three envelopes in the front and they will print straight out the back, perfect and wrinkle free. After printing your envelopes, snap the blue levers back up and shut the door. Takes about five seconds to open the door and snap down the blue levers down/up.
You may need a paper tray, about $20.00, that spring goes on the left and if it's off the tab is probably broken. Look in your manual for accessories and you should have the part number.
Remove main tray. Check adjustable paper back stop. If the backstop is set so that the paper sit too tightly in the tray....it will prevent the spring loaded front portion of the tray to lift up allow paper to contact the pickup roller. The clicking sound you hear is the paper lift mechanism trying to push up the paper. Arrange both backstop and sidestops to allow some movement of paper in tray.
most likely a sensor is tripped, eiher it's stuck or there is something blocking it. the most likely place is in the fuser, back door where paper exits and geta hot. look closely you should see a black lever towards the middle of the fuser, it should be up
I just bought a HL-4040CN and all my envelopes wrinkled, regardless of the size, paper thickness or software settings (thin envelope, thick envelope, etc.). Here's how I solved the problem....Open the rear panel and you'll notice a small gray lever on each side, which is probably pointing to "A" on the scale (A, B, Envelope). Move both levers to "Envelope" and close the back panel. The troubleshooting manual says the levers should be moved back to "A" after printing the envelopes, but I left them in the Envelope position and can't see any difference when printing regular or test pages or envelopes, except the envelopes are no longer wrinkled. I called Brother and asked them if there was any reason why the levers can't stay in the Envelope position, and they told me they could be left there if it wasn't negatively affecting other documents. Now, I have a great printer that prints everything without any problems. Hope this helps.
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