Hi!!
Try unplugging unit from the wall outlet for 5 min. If the key pad still do not respond, it may have become defective they are not fixable. Replacing the key pad it is often more expensive then buying a new unit.
Spills and directly spraying cleaner solutions into keypad will eventually cause it to fail.
The correct way to clean the front of your microwave is to apply a small amount of the cleaner solution to a cleaning cloth and then wipe the keypad clean
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