You may have to udate your usb drivers, right click on my computer and goto properties, in the properties window goto hardware then device manager. This will bring a tree with all of you connected peripharels, scroll down until you see the usb and click on the + sign to bring all the usb drivers up, right click on all and click update driver and use the internet option to search for updated drivers, when finished install the g usb device and it should work, good luck and post back if you have any dificulties.
Thanks jimnuggats for your speedy reply. Yes, I think the problem is to do with not having the latest usb drivers. However as the Big Pond USB device is not yet installed on my desktop computer I cannot access the internet to find updated usb drivers. I can access the internet via my laptop computer however. Is there a free site from which I could download these usb drivers onto a usb flash drive on my laptop and then transfer this to my desktop?
http://www.softwarepatch.com/utilities/v...
Try the above site to download the latest usb driver, copy and paste it to the text bar at the top of your browser.
Alternatively you could get hold of a cat5 network cable, connect your pc to the router direct as a wired connection, download the updates direct. Uplug the cable when updating has finished, and plug the usb wireless dongle back in, and you should be up and running. hope this helps. post back again if you have problems.
No that is not the driver, you clicked on the large download icon, that is a driver program that you will have to pay for, if you scroll down a little further you will see "click here to download" in bold blue writting, click on that and you will be directed to the download page, the download should start in a couple of secs, post back if you need any more help thanks.
Oh - OK have downloaded the correct one this time but am now away from my desktop for a few days so will get back to you then and let you know how I go. Thanks very much - hopefully this will work. I don't want to have to pay Telstra to fix this problem so any tips I can get are much appreciated.
Hi jimnuggats - my son who is a computer engineer has offered to spend of some of his scant spare time to have a look at my problem with the USB drivers - he actually put my computer together for me so I have passed on the downloaded USB drivers, that you recommended, to him to decide whether this is what is needed or not. Hopefully he can sort out the problem having put the computer together. I will get back to you and let you know what the problem was - someone else may benefit from knowing how to fix this problem. It may be a week or two before I get back to you. In the meantime thank you for your help - it may yet come in handy.
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I tried what you suggested and downloaded something called ParetologicDriverCure which said that it was "New USB Port Drivers for Windows 7, XP
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