There is one simple thing you can try. Open the right side door, then the front door. Slide the toner cartridge out. Then slide the drum cartridge partially out then lightly "slam" it back in to reseat the drum cartridge. Re-install the toner then close the front and right side doors. Try a copy and see if this has repaired the problem. If not then try opening and closing the right side door another time or two. If this works then great. If not then you will need to call your local service company to have the machine looked at. Most of my customers have had either the right side door open/close or the removal/re-installation of the cartridges resolve their problem.
Good Luck and Thank You for using Fixya.
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