Sony BDP-S300 Blu-Ray Disc Player Logo

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Posted on Jul 03, 2010

DVD player plays regular discs but does not play Blu Ray ones

When a blu ray movie is inserted we get an error - "Can't play". Regular DVD's work fine.

5 Related Answers

ThaMp3Doctor

ThaMp3Doctor

  • 8597 Answers
  • Posted on Mar 07, 2008

SOURCE: Player suddenly freezes

Try running a dvd cleaner through it first, before trying anything else (the type that looks like a DVD with a brush underneath).

The regular DVD might have been a fluke (scratches, rental?, burned dvd?)

Was there anything special about the new Blu-Ray Disc - what was the tile? On certain titles, you may need the firmware upgrade found at:
http://esupport.sony.com/US/perl/swu-list.pl?mdl=BDPS300

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Anonymous

  • 265 Answers
  • Posted on Jun 02, 2008

SOURCE: Blu-ray disc

Hey jude06,

In order to play Blu-Ray discs, you must unfortunately own a Blu-Ray player. Neither HD-DVD players nor Progressive Scan/Upconvert DVD players are capable of playing the discs, and standard DVD players are not able to recognize information on the discs due to how they are constructed.

Please keep in mind that there are always a number of options available to you, should you consider purchasing a Blu-Ray player. While the average asking price with many retailers for stand-alone Blu-Ray players is between $300.00 and $500.00, you can typically obtain an internal Blu-Ray drive for your computer for considerably less. Additionally, the Playstation 3 may also be a viable alternative - the current 40GB model not only plays Blu-Ray discs, but also has the added perk of being a video game console for around the same price as the average stand-alone Blu-Ray player.

Hope this helps you out.

Sincerely,
Aaron
Go Ahead. Use Us.

Anonymous

  • 382 Answers
  • Posted on Jan 20, 2010

SOURCE: My Blu-ray keeps saying no disc.

This can be caused by a number of different things, some simple ones are:

- Unplug for 5 minutes then replug, this will reset the processor and it may smarten up (just like rebooting a computer)

- Take the unit apart and using a Q-tip and lens cleaner gently clean off the lens of the laser...only do this is you feel comfortable. If there is a hair or obstruction on the lens it will not read discs. If it is still under warranty, send it in first before you take it apart, it may void warranty.

- If the above two do not work then the transport mechanism may be defective and the repair would be around 100 -150 dollars, which is probably not worth repairing and it is best to look at a replacement machine.

Hope this helps!

Anonymous

  • 1 Answer
  • Posted on Apr 01, 2010

SOURCE: SONY BDP-S300 WON'T PLAY BLU RAY DVD OF 2012, HAVE

I think sony should reiemburse you and me for this piese o !@!@

Paul Bade

  • 1818 Answers
  • Posted on Oct 17, 2010

SOURCE: My Sony Blu Ray player BDP BX1 won't play any

I assume you tried the software update after the unit failed. If it quit working because of the firmware update, you may have received a corrupted file. In that case, try downloading a new copy on a different computer or to different media, and repeat the update.

If (assuming hardware problems and not bad firmware) it cannot play any optical disk, not even audio or photo CDs, I would suspect the laser in the optical drive has gone bad. Replacement is not a lot of work, but the part is probably about $50. I think it's likely this is the same part used in the Sony Playstation 3, which had some problems with lasers dying too soon when it first came out.

Here's a way to check: first, insert a DVD in the player. Unplug it and remove the top cover. Caution: do not tip the player with the DVD inside. CAUTION. Directly viewing the laser can cause severe damage to your vision. DO NOT put your face over the DVD drive - ever - while it is plugged in. Observe it from the front, a little off to one side. Before plugging in, check the ceiling overhead and make sure there are no mirror-finish or glassy reflecting objects above the player. The DVD must be in first for safety reasons; it covers the laser. The rest is additional precaution.

Now, plug in and turn on the player. In normal operation, the laser comes on, and the lens moves up and down to focus on the disk. You may see a blue glow in the center of the disk (especially in a dark room). If the laser is working and the laser/lens assembly is able to obtain a focus, the disk will start spinning. If the disk does not spin, the laser/lens assembly is the first suspect. It is also possible that the spindle motor drive is bad, but given the history of PS3 Blu-Ray drives...

If there is no movement of the lens assembly, check the power supply. If it is good, there is (by elimination) another problem with the lens assembly (controller problems, to the best of my knowledge, are rare). Because it has very tight assembly tolerances, the lens assembly is usually replaced as a unit rather than repaired in the field.

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Try a CD-ROM or a standard DVD to see if the disc responds.
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HP blueray problems
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3744231&prodTypeId=321957&prodSeriesId=3744231&objectID=c01361837
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Blu-ray disc technology continues to improve and advance, so simply having a Blu-ray player in your computer doesn't guarantee that all discs will play immediately.
The Hewlett Packard DV7 Entertainment Notebook has a Blu-ray player, but as the technology advances you have to keep the software and firmware on the system up-to-date to ensure compatibility.

Reboot your Pavilion notebook.
A minor miscommunication between the disc drive and Windows Vista or 7 may lead to a disc read error.
Rebooting clears your system's memory and forces Windows to reload all of your device drivers, which may resolve a minor kink.
Play your Blu-ray disc to see if the problem is solved.
Open QuickPlay and update it.
Double-click the "Update" button to open "Updates and Enhancements."
Double-click "Get the latest QuickPlay updates."
Select "Download now!" on the next screen and wait while the file downloads and installs.
Close and reopen QuickPlay and insert the Blu-ray disc again.

Update MediaStart regularly.
This program tracks updates for your Blu-ray player's firmware, the software coded onto the device to tell it what kinds of discs it can read.
Open MediaStart and select "Update your MediaStart."
Updates are only listed when available, so if you don't see an update, check back in a few weeks.
Each update for the Blu-ray player enables you to play more recent discs, since some interactive features may not be compatible with older software.
Restart after each update.
Update your software on a disc-by-disc basis.
According to HP, some Blu-ray discs have special content protection and require new codes for you to play the movie.
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If you are prompted to download a free update after inserting a disc, follow the prompts to do so. The updates will be different for each disc.
Check to make sure your player will play regular content if you continue to have issues with Blu-ray discs. It may be that the error is related to the drive, not the type of media.
Try a CD-ROM or a standard DVD to see if the disc responds.
If not, contact HP for a replacement or for drive-related troubleshooting.

HP blueray problems
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3744231&prodTypeId=321957&prodSeriesId=3744231&objectID=c01361837
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Player suddenly freezes

Try running a dvd cleaner through it first, before trying anything else (the type that looks like a DVD with a brush underneath).

The regular DVD might have been a fluke (scratches, rental?, burned dvd?)

Was there anything special about the new Blu-Ray Disc - what was the tile? On certain titles, you may need the firmware upgrade found at:
http://esupport.sony.com/US/perl/swu-list.pl?mdl=BDPS300
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