Question about HP Photosmart C8180 All-in-One InkJet Printer

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C8180 won't print anything in black. HP "support" had me run it through the tests. New HP 02 Black Ink Cartridge installed. inconclusive results. After trying alignment test it displayed the following message: Failure - Print cartridge alignment failed. See the product documentation for details.

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Posted on Jan 02, 2017

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  • 624 Answers

SOURCE: alignment failure

Hi kelbel, Here is the HP link the software downloads for your device. Click on the link for your operating system and select either the full feature or basic feature software download. Your CD had the full feature but at 276MB you may prefer the 37MB basic download instead. http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=421139&lc=en&cc=us&dlc=en&submit.y=0&submit.x=0&lang=en&cc=us Let us know if you need anything else and don?t forget to rate the post.

Posted on Jan 05, 2007

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SOURCE: alignment failure

try to hit set up button then hit opions button to by pass error message

Posted on Oct 18, 2008

mdsaeed67
  • 849 Answers

SOURCE: Print Cartridge Alignment Failure

two option:-

1. cartridge is not proper. or
2. not proper installed.

Posted on Nov 29, 2008

  • 86 Answers

SOURCE: HP C6180 won't align print cartridges

hi Alignment of ink cartridges is very essential for the for the printer to print so first of all be sure that you are using geniun ink cartridges now lets try a reset on your printer press the # and 3 button on your printer together and then unplug the power cord from your printer and keep pressing the buttons now wait for 5 sec and while pressing # and 3 replug the power cord wait for the printer to initialize and see if it prints alignment page if no page is printed then click on the start button of the computer and then go to printers and faxes and then right ckick on the icon of your printer and click on printing preferences now go to the features tab and click on the button that says align print cartridges wait for the alignment page to print and now try and see if it prints fine

Posted on Aug 28, 2009

pineworks
  • 4041 Answers

SOURCE: C8180 Error Oxc18a0001

Hi there
Solution 1:

1. Press and hold "left arrow" key
2. Press the "setup" key and release both keys
3. Press and release the "OK" button
4. Press and release the right arrow button until the display says “System Configuration Menu”. 2. Press and release the “OK” button.
5. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
6. Press and release the “OK” button.
7. Display should say “Hardware failure status: Clear. Press OK to clear”.
8. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
9. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
10. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
11. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
12. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
13. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
14. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
15. If the error is still there, or reoccurs the printer is already defective.
Solution 2:

1. Press the On button to turn the printer off.
2. Unplug the power cord from the back of the printer.
3. Remove all the ink cartridges.
4. Wait two minutes.
5. Plug the power cord into the back of the printer.
6. Press the On button to turn the printer on.
7. Install the ink cartridges when prompted.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.

All The Best: Pineworks



Posted on Mar 02, 2010

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I replace my cartridges it says refer to printer documentation and will not print


These types of severe HP 74 black or HP 75 color ink cartridge errors (i.e. refer to documentation / incompatible cartridges, print cartridge(s) problem, etc.) typically indicate the internal micro electronics of the respective HP 74 black or HP 75 color cartridge are damaged. The cartridges electrical wire runs at rear and lower side of the ink cartridge, are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. In addition, the older the cartridge the higher the chance of an internal micro electronics failure. I suggest you first run a Tap 41 diagnostic test to check cartridges electrical health (this is a special forced service test, refer to video so you understand how to read the print out). You may also bypass the error (temporarily) on most models which use HP 74/75 cartridges.

NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining whether a cartridge is good or bad, only the 'Tap 41/43' diagnostic test report can yield this information.


CONTACT CLEANING / SERVICE TEST DIAGNOSTICS:

A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding: http://inkjet411.com/?page_id=1519

B. Print Self Test Page:

1. Press and hold the CANCEL button.
2. Press the COLOR COPY button. Release both buttons.
3. The self test page should print. The printed pattern will verify printer is generally functional

--- The self test page is a 'forced' test print whether the ink cartridges are good or bad. Inspect color bars to verify proper nozzle/jetting health. If normal/regular printing is still not permitted then the problem is with either one, or both, of the ink cartridges. Activate Tap 41 test to confirm which cartridge is causing the issue.

C. Validate the cartridge's electrical health by running the 'Tap 41' diagnostics test. Refer to video procedure or .pdf document at the following links on how to activate and read the service test report: http://inkjet411.com/?page_id=536

1. Load Letter/A4-size paper into paper feed tray.
2. If any lights are blinking, first press Cancel to attempt to clear.
3. Press and HOLD the Cancel button, press Ok button once.
4. At 'Mfg Commands' menu, click Right Arrow once until 'uiaux service' menu is displayed.
5. At 'uiaux service' menu, click the Right Arrow until Special Reports menu is displayed.
6. Select Ok, then click Right Arrow until the 'print-mech button tap' menu is displayed.
7. Select Ok (Code = 0 will be displayed); click and hold Right Arrow until 'code = 41' is displayed. Use the Left Arrow if you need to decrease numerical count.
8. Select Ok. Within one minute the Tap 41 diagnostic test report should be initiated and print (whether ink cartridges are good or not, i.e. this is a forced print test). See following 4 paragraphs (or video) on how to interpret diagnostic report.....

NOTE: You may also refer to this document for specific printer model 'Tap 41' diagnostic & 'Cartridge Error Bypass' step-by-step instructions: http://inkjet411.retailinkjet.com/wp-content/uploads/2013/04/HP-74-75-Problem-Resolution_v10.pdf

--- Providing the color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health). A good HP 75/75XL color cartridge should display 600 good nozzles, while a good HP 74/74XL black ink cartridge should show 672 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to video on how to read the printout.

---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink.

You can also test general printer performance by running the 'Tap 10' diagnostic test, use same procedure above and enter "code = 10". Both the 'Tap 41' and 'Tap 10' tests are 'forced print tests' - the printer will make every attempt to print the pattern whether the ink cartridges are good or bad...the patterns should be utilized to diagnose cartridge health. If 'regular' printing is still not possible then one or both of the ink cartridges is damaged.


ERROR BYPASS OPTION (TEMPORARY ONLY):

NOTE: It is possible to 'temporarily' bypass the cartridge error message (for emergency printing purposes only), please refer to link above/below for video/documentation instructions: http://inkjet411.retailinkjet.com/wp-content/uploads/2013/04/HP-74-75-Problem-Resolution_v10.pdf

However, if the cartridge is determined to be electrically damaged, largely dependent on the 'Tap 41' diagnostic test results, the cartridge will eventually need to be replaced with a new one. With a marginally performing ink cartridge, this typically results in allowing 1 entire print job to be printed at a time. If this does not permit any print operations then the cartridge has severe internal electrical damage and will need to be replaced.

------------------------

*Many cartridges eventually do encounter problems or failures, especially after their original ink is gone and they are re-used, and this is often unrelated to the refill process. The "Incompatible Print Cartridge(s)" / "Print Cartridge(s) Problem" / "Refer to printer documentation" / "Cartridge Error: Cartridge must be replaced" / "Cartridge in left/right slot is not intended for use in this printer" / "Now printing alignment page" error messages are typically indicative of failed micro-electronics internal to the ink cartridge(s). Also note that it is common to have a marginally performing ink cartridge (which was performing ok before) in the adjacent slot (i.e. color), then when a marginally performing cartridge is installed into the other slot (i.e. black), both of the ink cartridge(s) then get flagged with electrical errors. Running the 'Tap 41' cartridge health diagnostics test will confirm the active electrical state of both cartridges.

For additional printer diagnostics information please visit: http://inkjet411.com/?page_id=1813

NOTE: If you are interested in the top 'refill friendly inkjet printer models', our suggested list is posted on-line and our internal labs have verified there are no issues (with ink compatibility or color output/richness) with all of these models: http://inkjet411.com/?page_id=3585

---
CAUTION: Be advised, the use of compatible/clone cartridges (i.e. sold thru the internet from overseas) are known to be problematic and may cause printer errors. We do NOT suggest refilling these types of ink cartridges.....refilling of HP 74/75 original/genuine ink cartridges is only suggested!

HP 74/75 Ink Refilling Services & Additional Cautions:http://www.youtube.com/watch?v=WqnHRFpbo0w
---

If you ever need to purchase a new HP 74/75 ink cartridge(s), we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating and provide a 1-year warranty and free shipping over $20 (products available to US residents only).

HP 74 Cartridges:
https://inkplicity.com/shop/?slug=advanced_search_result&keywords=HP%2074

HP 75 Cartridges:
https://inkplicity.com/shop/?slug=advanced_search_result&keywords=HP%2075

---
For any additional questions please contact us directly: Inkjet411help@gmail.com

-Thank you

May 21, 2015 | HP Photosmart C5280 Printer

4 Answers

Black is not printing


Try this to unclog printhead.
take out cartridge, locate the hole where ink goes trough, put a can of compressed air and blow it.
put some paper under the printhead to catch ink.


sponge.jpg

Jan 14, 2008 | HP Business Inkjet 1200dtn Printer

1 Answer

HP Officejet Pro L7555 will not print black ink


Replace print head(black & yellow) or try to clean the nozzle.(try youtube videos for cleaning)

May 19, 2014 | HP OfficeJet Office Equipment & Supplies

1 Answer

Hp 4480 how do you unpause it


The HP F4480 likely has a malfunctioning ink cartridge which is causing the printer hang (i.e. internal micro-electronics damage inside the HP 60 color or black ink cartridge). You can verify the electrical condition of both HP 60 ink cartridges by activating the Tap 41 diagnostic test report (see video here for complete instructions):

http://inkjet411.com/?page_id=440 (HP 60 - Deskjet F2400/F4400/F4500 models)
    1.While holding the Power button, press Cancel (X) button 4 times, then press the Color Copy button once.
    2.Release the Power button.
    3.The 'Tap 41' diagnostic test print should print.

    Providing the color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health). A good HP 60/60XL color cartridge should display 1248 good nozzles, while a good HP 60/60XL black ink cartridge should show 336 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to 2nd video on how to read the printout.
    http://inkjet411.com/?page_id=440 (HP 60 - Deskjet F2400/F4400/F4500 models)
    http://inkjet411.com/?page_id=444 (HP 60 - Deskjet F4200 model)

    If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink.

    For additional support please visit http://www.inkjet411.com

    -Thank you

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1 Answer

Black cartridge problem device documentation. HP Officejet 4500


This type of HP 901 ink cartridge error ("Refer to Device Documentation", etc.) condition is likely an internal micro-electronic failure inside the HP 901 (or 901XL) black ink cartridge. These failures typically occur due to natural degradation of internal micro-electronics over time and can occur with brand new ink cartridges.

To confirm root cause and check the internal electrical condition of both black and color ink cartridges, please execute the 'Tap 41' cartridge's electrical diagnostic test below (refer to procedure B).

CAUTION: Be advised, the use of remanufactured ink cartridges is considered somewhat unreliable since the cartridges are already on their 3rd life when purchased new (off the internet or at select retailer stores). As well, the use of compatible/clone cartridges (i.e. sold thru the internet from China) are known to be problematic and may cause printer errors.

NOTE 1: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining whether a cartridge is good or bad, only the 'Tap 41/43' diagnostic test report can yield this information.

DIAGNOSTIC CHECKS:

A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding: http://inkjet411.com/?page_id=1519

B. Validate the cartridge's electrical health by running the 'Tap 41' diagnostics test. Refer to 2nd video procedure at the following link on how to activate and read the service test: http://inkjet411.com/?page_id=620

a. Load Letter/A4-size paper into paper feed tray.
b. If any lights are blinking, first press Cancel to attempt to clear.
c. Press the * and # keys simultaneously.
d. Enter 124 at keypad. The 'Underware' menu should be displayed.
e. Use the arrow keys to navigate to the System Menu. Select Ok.
f. Use the arrow keys to navigate to the 'print-mech tap test'. Select Ok. Printer screen should display "code = 0".
g. Use the arrow keys to enter "code = 41" (or just enter 41 on keypad). Select Ok. The Tap 41 diagnostic test pattern prints.

--- Providing the HP 901 (or 901XL) color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health - the printer will attempt to print the diagnostic test print). A good HP 901 color cartridge should display 1248 good nozzles, while a good HP 901/901XL black ink cartridge should show 336 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to 2nd video on how to read the diagnostic test print: http://inkjet411.com/?page_id=620

---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink.

For more diagnostic tests and error bypass procedures, please visit the Inkjet411 support center: http://www.inkjet411.com

Hopefully this helps....

Sep 12, 2013 | HP Officejet 4500 All-in-One -...

1 Answer

Cannot make the printer work after I changed the ink cartridges?


You can validate the HP60 ink cartridge's electrical health by running the 'Tap 41' diagnostics test (this procedure is specific to the F2480 model). Refer to DIAGNOSTIC TAP 41 video procedure at the following link on how to activate and read the service test: http://inkjet411.com/?page_id=440

1. While holding the Power button, press Cancel (X) button 4 times, then press the Color Copy button once.
2. Release the Power button.
3. The 'Tap 41' diagnostic test print should print.

--- Providing the color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health). A good HP 60/60XL color cartridge should display 1248 good nozzles, while a good HP 60/60XL black ink cartridge should show 336 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to video on how to read the printout. http://inkjet411.com/?page_id=434

---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink.

For information on North American ink refill services at a major retailer near you (should you wish to save ~50% on ink costs), general printing problem resolutions or advanced HP printer diagnosis procedures (advanced cartridge diagnostic tests/cartridge error bypass & printer reset methods, etc.), please visit Inkjet411: http://www.inkjet411.com

Sep 01, 2013 | HP Deskjet F2480 USB 2.0 All-in-One Color...

1 Answer

Large ink spill. Printer no longer recognized new black cartridge.


You can perform the Tap 41 Cartridge Health Diagnostics Test: [applies to HP Deskjet 6800/6900/9800]
http://inkjet411.com/?page_id=1741 (refer to 2nd video to understand how to read the printed pattern)

1. With printer power on, press and hold the POWER button.
2. Press the Cancel (X) button four (4) times.
3. Press the RESUME button (Down Arrow) once.
4. Release the POWER button.
5. The Diagnostic Test Report should print.

--- A good HP 93/95/97/99 color cartridge should display 600 good nozzles, while a good HP 92/94/96/98 black ink cartridge should show 672 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to 2nd video on how to read the printout: http://inkjet411.com/?page_id=1741


---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink (special "ink back-up mode").

For information on North American ink refill services at a major retailer near you (should you wish to save ~50% on ink costs), general printing problem resolutions or advanced HP printer diagnosis procedures (advanced cartridge diagnostic tests/cartridge error bypass & printer reset methods, etc.), please visit Inkjet411: http://www.inkjet411.com

Aug 27, 2013 | HP Deskjet 6988 Inkjet Printer - Color -...

1 Answer

My hp photosmart 5514 won't print. I put in new ink-black and color- and it goes through the motions, but the page is empty


I just had this exact problem on my HP 5514. Black won't print after running out of black ink. New cartridge no good.
I tried everything-no good. I suspected the pinholes in the printhead were clogged with dried ink because I didn't change cartridge in time.
The fix that worked perfectly was when I hacksaw top off old black cartridge & removed all foam wicks so now I had a funnel(can see clear thru). I installed the cartridge & filled it with alcohol, printed page & did head clean; then printed few more pages. Problem cleared almost immediately. I then soaked up extra alcohol inside cartridge with paper towel. Removed modified cartridge & installed good one. I guess this could be done for colors as well. I don't know if this is a proper procedure, but it sure worked well for me.

Oct 05, 2012 | HP Photosmart 5514 e-All-in-One -...

3 Answers

HP C6180. I think the Black color print head is clogged. How to remove the print head for cleaning?


The print heads in the C6180 are not removable.
I would suggest getting an 02 XL black cartridge and an 02 Photo Value Pack (because it includes all colors plus photo paper for much less than the cost of the color cartridges separately ... and YES the are FULL 02 cartridges!) and run several head cleaning sessions from the setup menu.
It should do a deeper cleaning each successive time you run the same cleaning, so run 3 black head cleanings in a row (3 is the deepest).
Then disconnect the power from the unit, press and hold the # and the 6.
While holding the keys, reconnect the power to the unit until you see a reset message or until the unit turns itself back off.
If the unit turns itself back off, release the keys and press the power button.
The unit will gyrate and click and whir for quite some time and eventually settle in to a ready state.
At this point, you should be out some ink, but the unit should be printing again.
If it isn't, there really isn't anything you can do.
You can call HP at 1-800-HP-Invent and ask about their trade-in/trade up options for this model.
You can get really good deals on current model printers by trading in your defective unit !
Usually you will have a choice of about 3 replacement trade in (if the C6180 can be replaced with another C6180) / trade up (equal or better models) for your specific printer.

Jul 20, 2011 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

HP 1315 printing real slow


If there are a compatiable black cartridge
replace this cartridge with your old empty cartridge and print a test page (don't mind about printing of black )
If speed is correct,
then replace the black cartridge with another new cartridge.
(some time compatiable black cartridge not work properly to flow ink)

Jun 04, 2009 | HP PSC 1315 All-In-One InkJet Printer

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