Check the status of the printer at Control Panel. Set it to online if it's shown as offline. If this doesn't fix the problem, check whether installing the vista driver available at your printer manufacturer's website helps.
a. Click Start, go to Control Panel and select Hardware and Sound.
b. Click Printer.
c. If the Printer is offline, it shows "Offline" status. If the Printer is online it shows "Ready".
d. If the Printer is offline, set it to online.
e. Right-click on the printer and select "Use Printer Online".
f. The display should change to ready when the printer is set to online.
Read More.... How to Fix an Offline Printer eHow and HP Printer Support
The Officejet 8710 printer can face paper mismatch issues if the paper settings are not set properly in the Print Preview box. Try setting the Paper Type option to Plain in the settings window that appears before performing the print. Change the settings to 8.5 x 11 in both the copier and the printer setting. There can also be an issue with the paper tray. Set the paper width guides correctly. Try printing a Configuration report to determine which paper size the printer is configured to.
Any bits of paper stuck inside the printer roller might also cause paper feeding errors. Open the cartridge access door of your HP Officejet Pro printer. Wait for the ink cartridges to a position on the left. Look for any pieces of paper inside the cartridge area. If any bits are found, remove them. That should solve your problem. for more support Call our Toll-Free 1-866-293-9220 or visit https://goo.gl/Pkv63e
You should really go through the manual next time you buy a device, not only can it explain you all the features which it has, but you can also figure out answers to basic things like "how to reset it". Here's the manual, I hope I helped: HP Officejet J5780 PDF Manual
Follow these steps in the order presented to resolve the issue. NOTE: If error messages also display on the computer, clear the error messages after each of the following steps. You might have to delete pending print jobs from the print queue on the computer to clear the error messages.
Step one: Perform a power reset
Follow these steps to reset the product. Make sure you connect the product directly to a wall outlet and not a surge protector or power strip.
Press the Power button ( ) to turn off the product. NOTE: The product might not turn off after pressing the Power button. Continue to the next step regardless. Disconnect the power cord from the rear of the product. Unplug the power cord from the electrical outlet. Wait 30 seconds. Replug the power cord into the electrical outlet. Reconnect the power cord to the rear of the product. Press the Power button ( ) to turn on the product. If these steps resolved the issue , there is no need to continue troubleshooting. If the issue persists , see the next step. Step two: Clean the electrical contacts on the printhead and inside the product The ink nozzles on the printheads might clog if you expose them to air for more than a few minutes. The ink nozzles also might clog if you do not use the product for long periods of time. Follow these steps to clean the electrical contacts on the printheads. CAUTION: Follow these steps carefully to avoid damaging the sensitive electrical components. Make sure that the product is turned on. Open the top cover of the product. Press and hold the OK button for five seconds. The carriage moves to the left side of the product. Release the OK button. Wait until the carriage is idle and silent. Unplug the product power cord from the electrical outlet. NOTE: Do not turn the product off by pressing the Power button ( ). This causes the carriage to move out of reach. Lift the printhead latch.
Lift the handle on the printhead that the error message indicates is missing or damaged, and then pull the printhead out of its slot.
Use a dry, soft, lint-free cloth to remove any ink from the electrical contacts on the printhead. CAUTION: Wipe only the electrical contacts. Wiping the ink nozzles, located on the underside of the printhead, can damage the printhead.Do not touch the nozzles. Doing so permanently damages the ink nozzles, and the ink stains clothing. Figure 3: Electrical contacts and ink nozzles
1 - Electrical contacts 2 - Ink nozzles Wipe the electrical contacts with the swab until no ink residue remains. Wipe the electrical contacts with a fresh cloth to dry them and remove lint. After the electrical contacts on the printhead are clean and dry, place the printhead on a sheet of paper or a paper towel. Make sure that the ink nozzles face up and do not touch the paper.
Use a fresh, dry, soft, lint-free cloth to clean the electrical contacts inside the product.
Figure 4: Clean the electrical contacts inside the product
Allow at least five minutes for the contacts to dry. Check the contacts for lint or debris, and then dry or clean the contacts again if needed.
Plug the product power cord into the electrical outlet.
Press the Power button ) to turn on the product. 'Printhead missing or damaged, replace the printhead' displays on the control panel.
Insert the printhead into its color-coded slot. Press down firmly on the printhead to make sure the electrical contacts touch.
Pull the printhead latch all the way forward, and then press down to engage the latch.
If the error message indicates that both printheads are missing or damaged, repeat the steps in this procedure to clean the other printhead.
Close the top cover of the product. The product restarts and then prints an alignment page.
By this time, I may be an expert on this particular problem(that's a joke because anybody having this problem KNOWS that nobody has a solution, even, and especially HP). Sometimes you put so much time into something that it becomes personal(or stupid). But I did resolve this problem and I have done it 3 times(not by choice) so I feel this will work.
First and foremost, for anybody considering HP. Don't. Their hardware seems OK, but the software and support is awful. Don't even waste your time calling them.
Second, this is a painful process. Some that know better about registry updates may have a better solution, but I did it the hard way. So plan on spending a few hours to get through it.
Third, I don't know if this is important or not but buy a registry cleaner program. I used Registry Mechanic from PC tools. I am certainly not touting that product and I found some issues with it, but it's just what I used.
Fourth, this process works. But I'm going to be somewhat vague because I'm so tired of working on this issue that I don't want to take the time to provide exact detail. However, anybody that knows anything about Windows will understand this.
Here is the magical process(I have a HP 7680, but I think it will be the same for all models)
a) Uninstall the #?!!!$! HP software using the Uninstall from Control Panel.
b) Download the latest HP software for your printer from their site.
c) Run the Level 2, Level 3 and Level 4 Uninstall programs in the CCC folder of the software you just downloaded from HP(or, on the HP CD if you cannot download the latest version).
d) Scan your hard drive and delete any and all HP folders, including the "Hewlett Packard" folders. PLEASE NOTE: You probably will not be able to delete some folders because files are in use. You must delete these folders. Either reboot in safe mode to delete them, or shut off all services in msconfig(reboot required).
e) Delete the Twain32 folder in Windows folder
f) Empty the Recycle bin(probably not important, but I was taking no chance)
g) This would now be a good time to run your registry cleaner. This program should remove all registry entries that point to files that don't exist anymore. Registry Mechanic did not do this completely for whatever reason, but this should make the next step
h) backup your registry. The way I did this was "Start", "Run" and type msconfig. Click "Launch System Restore" and "Create a Restore Point". Do this, but be warned that there were a few times I tried to restore to one of these and the Windows process was unsuccesful. Didn't investigate why, but it happened, and more than once.
i) now the time consuming part. You are going to delete at least many hundreds of entries so get comfortable. Open the registry edito(regedit) and start scanning for these values. When you find them, delete the entire key, not just the key value(i.e. delete the folder on the left side of the regedit window). Sometimes you will get access denied. Just right click on the key and click "Permissions". Change the "Everyone" group to have full permission, then delete the key. This doesn't happen often - maybe 10 times? Also, please note that sometimes you will see that where the value was found, it has nothing to do with HP and so I left them alone. I would estimate 99% of what I found, I deleted. Believe me, you'll get good at this and your eyes will quickly identify the fact it's from an HP installation.
During this scan process, you will find reach a point where on the left side of regedit, there are dozens of folders that start with HP, all lined up nicely. Delete ALL of them.
1) Scan for and delete any folder(key) that contains "\hp". This is the hard one. Hundreds of them. (why didn't these get deleted by my registry cleaner program???)
2) Scan for and delete any key that contains "AIO"
3) Scan for and delete any key that contains "hp " (that is hp followed by a space. The search function allows this
4) Scan for and delete any key that contains "digital imaging"
5) Scan for and delete any key that contains "hewl"
j) almost there, and don't mess this part up. Make sure your printer is NOT connected. Reboot.
k) Reinstall using latest version. During installation, choose that you don't want HP software to check for updates and also, check the "custom" installation. When you reach the screen that lets you pick which programs to install, uncheck ALL of them that you can. You only want to install what is required. The rest is JUNK. When you reach the point where it wants to find the printer, do NOT hook the printer up. The software will assume you will hook it up later. Finish the installation and reboot.
l) run the install again. This time the menu will say "Add a device". Go ahead and click on that and hook up your printer(use USB). I did discover on one of my trips through this maze that it found the printer and installed it nicely, BUT, when I started HP Solution Center, it did not display the device. Then I ran Setup again, tried to install it as a network printer(cabled-not wireless). This failed but then, there it was the next time I opened Solution Center!! The process of trying to install network printer fixed something so don't give up once you get this far.
m) Good luck with this. I feel for all the people out there that just can't afford to go buy another printer. Again, I wouldn't touch HP with a mile long stick. The only reason I wouldn't give up is I was PISSED. I actually did this for somebody else, but I work for this person, so felt obligated to solve it. And I have HP printers at home, but, after researching this issue on the Internet and seeing what all of you have written, I will never buy HP again.
Regarding your query, it sounds like the HP Officejet 4315 printer is locked into the advanced service test mode (i.e. one of your ink cartridges is causing the issue). Remove both ink cartridges and clean thoroughly before proceeding to next step - our Inkjet411 support links are provided below to help you diagnose the issue.
1) Clean cartridge/printer electrical contacts. Also inspect printer's internal carriage flex cables for surface damage (i.e. burn marks) or an uneven contact surface (by which the cartridge's rear electrical contacts mates with). http://inkjet411.com/?page_id=1519
2) Perform either of the 'B' procedures below to verify HP Officejet 4315 printer and ink cartridge electrical performance.
B.1. Perform Tap 43 test: [for most older HP Officejet printer models with keypads]
1. Press * and # keys at same time
2. Enter 1234 (or 124). The 'Underware' menu should be displayed.
3. Using left/right arrow keys, navigate to Special Reports/Reports Menu (......or 'System Menu' / 'Information Menu' if Reports Menu is not available). Select Enter.
4. Using left/right arrow keys, navigate to 'Extended Self Test'.
5. Select Enter to print test print - evaluate test print. If excessive nozzles are missing from the stair step pattern, then perform cartridge cleaning to correct.
6. Using left/right arrow keys, navigate to 'print-mech button tap' menu.
7. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed. NOTE: enter 'code = 41' if 'code =43' does not activate the diagnostic print report.
8. Select Ok. Within one minute the Tap 43/41 diagnostic test pattern should be initiated and print. The test page prints.
--- Providing the color cartridge is partially functioning, the diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health). A good HP 21/27/56 black cartridge should display 416 good nozzles (26x16 grid), while a good HP 22/28/57/58 color ink cartridge should show 300 good nozzles (10x10 color grid). For reference, please refer to video at link below to help evaluate test pattern. [NOTE: HP 56/57/58 and HP21/22 cartridges are electrically similar]: http://inkjet411.com/?page_id=2358
B.2. Print Diagnostic Self-Test Page (only available on select HP printer models):
1. Press the Setup Button located on the bottom center of the control panel, beneath the LED readout.
2. Press 2 to select "Print Reports"
3. Press 6 to select "Self-Test Report" on the number keypad
4. Examine the resulting self-test page that prints. There should be lines extending all the way across the page in black, yellow, cyan and magenta. A missing black line indicates a problem with the black or photo cartridge. Faded, streaked or missing lines in the other colors indicates a problem with the color ink cartridge. Refer to video at link below to help evaluate test pattern.
For advanced HP inkjet printer diagnostics specific to your printer model, please refer to 'HP Diagnostics Tests' .pdf file at the following link: http://inkjet411.com/?page_id=1813
Please note that all Costco USA (all stores), Costco Canada/Mexico/UK (most stores), Fry's Electronics USA (all stores), Best Buy Canada (13 stores) support the the HP 61 ink cartridge series. Our network of retailers stand behind the product and performance - guaranteed. For store locations and details on ink refill pricing:
We also have ink refilling centers in many University stores across the USA & Canada, including:
Brigham Young University, Brigham Young University - Idaho, Cornell University, New York University, Queen's University, San Diego State University, University of Calgary, University of San Diego, University of Virginia and University of Wisconsin - Madison
Just bring your ink cartridges into any of our authorized refill center locations. The in-store representatives (at either Photo/Electronics support center) are trained to refill over 270 different ink cartridge types from all the major manufacturers (i.e. HP, Epson, Canon, Lexmark and Dell) and can answer any additional questions you may have. It typically takes less than an hour to complete the refill from the time you drop the cartridges off. Our network of retailers stand behind the product and performance - guaranteed. All of our inks are Made in America and closely match original manufacturer's ink quality - we are sure you'll be satisfied with both color 'pop' and image longevity performance.
Customers who have questions regarding the use of refilled ink cartridges can visithttp://www.inkjet411.comor contact us directly atINKJET411HELP@GMAIL.COMAlternatively, if a refill center is not close to you and you need to purchase a new ink cartridge(s) and are trying to cut costs, we suggest you try a remanufactured ink cartridge fromhttp://www.inkplicity.com/as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $20 (available for US Residents only).
Same problem for me. found a procedure to get back to Service Menu which works for HP 8600 : https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/X476dw-doesn-t-boot-Help/td-p/5044674
1. Unplug the power cord (!)
2. Insert power plug while keeping power button pressed.
3. While the HP logo appears on the screen, keep the button pressed. The screen will go dark. KEEP THE BUTTON PRESSED for another 5-10 seconds.
4. Let go of the button. The screen remains black.
5. Push Home-Back-Home-Home button. The buttons are usually not visible, so refer to the manual, where they are on the touch screen. (Home is left of the upper left corner of the touchscreen, Back is left of the lower left corner)
6. A blue menu comes up, with four choices.
7. MENU on the lower right has a FULL RESET option.