HP OfficeJet - Recent Questions, Troubleshooting & Support


Perform a partial reset of the HP All-in-One
  1. Turn on the HP All-in-One.
  2. Disconnect the power cord from the back of the unit.
  3. Press and hold the # and 3 buttons simultaneously.
  4. While still holding down the # and 3 buttons, connect the power cord to the back of the unit.
  5. Continue holding the buttons until the Power button blinks.
  6. Follow the instructions that display on the unit to select the language settings.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

HP Officejet... | Answered Yesterday


  1. Reinstall the printer software: Uninstall the existing printer software and driver, and then install the latest version from https://goo.gl/g8nmM7
  • Restore factory default settings: For printers with touchscreen or menu-based control panels, locate the Restore Factory Defaults or similar menu under the Setup or Tools menu.
  • Use a shorter USB cable and connect it to the PC directly: HP supports USB cables less than 3 meters (9 ft 10 in) in length. Additionally, connect the cable to an available port on the computer instead of through a USB hub or docking station.

HP OfficeJet... | Answered on Jul 16, 2018


you can disconnect the printer fron the power outlet and wait 5 min and reconnect.. if don`t resolve the problem you need to open the printer and find a smmal piece of paper jammed in the rolling. pls click if my solution was helpful and good luck

HP OfficeJet... | Answered on Jul 05, 2018


This problem "fake paper jam" is very common with this model and other several similar series, but in most cases, it's not fake, but actual paper jam which we are unable to notice it/them easily. I don't mean a large normal size paper, but broken/pieces of paper. I recommend Vacuum Cleaner or Blower trick. Uninstall cartridges {if you know how to uninstall the print head, that'd be of greater help}, Remove Papers from tray/s, Pull out the front tray {not necessary since you've already taken off the duplexer}, open the front cartridge access door, open the rear access door and lift up the scanning unit (upper unit with the ADF), Turn Off the printer, now take a Blower and give a hard blow from the front, and then from the rear, do this several times (if you are using Vacuum cleaner, use it on both front and rear). Now turn on the printer while you still working with the Blower blowing through the compartment (this will help exposing the jammed/stuck paper, if something is stuck on the gears or rollers..), again do the same from the rear and continue several times to make sure everything's clear.

Reinstall and reconnect all the components and Turn back On the machine, hopefully if you've done it thoroughly, the error message shouldn't be there anymore.

Here's another from the Hp Forum, but I myself have tried once, but if it's actual paper jam, this wont help. If in case there's mechanical issue, this will definitely help you..
Tools: (2) Medium sized paper clips
Preferable Tools: (1) Pair of pliers with rubber grips
(2) Edged tool such as wall paper knife, metal pick or toothpick to clean out gear teeth.

This fix applies to paper jams the device believes are in the rear duplexer and often occurs after a real jam that has shredded the paper inside the mechanism.
Despite the fact you've carefully cleaned out all the visible paper from inside with the cover open, paper can jam the gears used to drive the rear rollers and even the tiniest amount of shred prevents operation resulting in the impossible Paper Jam error.
HP Tech Support online and on the phone don't troubleshoot it past "clear the paper from the device than try again please" b.s.
After removing the duplexer, grip any of the four rubber rollers and attempt to rotate in either direction, if they don't move freely with little effort, then continue with these instructions.
Begin:
1. Take the first paper clip and contact the lower two brass rectangles, this fools the device into believing the duplexer is installed, keep the contacts bridged (don't remove your hand or the paper clip until Step 4.) There's no electrocution risk. 2. Press the "OK" button on the control panel to pretend the paper jam is cleared. 3. Carefully observe the pair of white gears on the left, if they seem to clutch, stall, skip or freeze then you have paper shards which are causing the jam. 4. Using a firmer grip or pliers, grip the furthest left rubber roller and rotate in either direction , the gears should rotate with your efforts and look for shards of paper in the gear teeth. 5. Use the paper clip, toothpick or any appropriate edged tool to clear the shards.
Bridge the lower contacts again and observe if the gears rotate freely, if so then you've cleared the insidious jam should be able to print until the next error from this piece of chit printer.

All the best.

Thanks for using FixYa.

HP Officejet Pro... | Answered on Jun 25, 2018


Could be several things causing this. You said it is a network printer, but then said primary computer is XP. Is it hooked to the XP machine? From my experience, printers on XP machines occasionally lose their drivers. Go to the XP machine and make sure the printer is in the printer folder, and active. Do a test print to be sure. Then make sure it is still shared (things like this can change with updates). If all this is OK, go to the Vista machine and remove the printer. Then go to add printers, and add a network printer. Sometimes, if it is a network printer, it will show up in "my network" - if so, right click and add printer. If you add the printer usually the computer will use the currently installed drivers. If it is a shared printer, go to network, double click the XP machine, and the shared printer should be there. right click and add. Once you have it working, go to printers and delete or remove the faded-out printers that don't work and be sure to set the newly installed printer as your default.

HP OfficeJet... | Answered on Jun 18, 2018


Software (driver) can be found at driverupdate us.
Take a look... I hope this was helpful.
Cheers

HP Officejet... | Answered on Jun 14, 2018


This worked for me. Go to control panel, look for printer in the hardware and sound section. click on it. Right clikc on it, and run as administrator. Cancel all documents, and that should be good.

HP Officejet... | Answered on Jun 03, 2018


Panasonic KX-MB 1111500 showing CALL SERVICE 17

HP OfficeJet... | Answered on May 23, 2018


If your HP officejet 6500 Wireless All-in-One printer not able to printer scan your computer and check for any threat in your system. Uninstalled the program and re-install your hp printer drivers software . Restart your hp computer and HP printer, Run that check for the problem is still exisit or not. If HP printer error is still exisiting in your system just dail hp printer technical support phone number 1-800-346-0509 for USA and resolve the issue in very short time for more details visit
1 800 436 0509 HP Printer Technical Support Phone Number

HP Officejet... | Answered on May 17, 2018


There is a coder strip that the print cartridges ride on that strip needs to be replaced , they seem to run between 10.00 and 20.00 bucks. It is spring loaded one the side and other is fixed, they are semi easy to do. May take a couple of times. Also do not wipe the strip with a wet cloth -code will come off!

HP Officejet... | Answered on May 12, 2018


HP wants you to refer to the instruction manual supplied with your OfficeJet 4500. The manual may or may not contain troubleshooting information.

HP OfficeJet... | Answered on Apr 25, 2018


General error 0x610000F6 actually is a Carriage Jam issue
Click Here for troubleshooting.

I’m happy to help further over the phone at https://www.6ya.com/expert/jonathan_828b54f422cbefdd

HP Officejet... | Answered on Apr 17, 2018

Not finding what you are looking for?

-4,399 questions posted

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2022 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

View Most Popular

HP Office Equipment & Supplies

  • Forum

View Most Popular

  • HP Office Equipment & Supplies
Loading...