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Please click on the web link given below and download the printer software for your printer.
Select your operating system.
Click on download only button and save the file on your desktop.
Please connect the USB cable of the printer before installing the printer software.
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Type the model number for your product in the Search box, and then click Next .
NOTE:
If a list of products displays, click to select your model from the list.
Select your operating system.
Under Driver section, select the Full Feature Software/Driver option, and then follow the on-screen instructions to download and install the product software.
Restart your computer.
After download and installation try by restaring the computer ..
the most important is to remove all the air from the cartridge that has left inside durring refilling that is why professionals are using special machines that refill in 0 air πρεσυρε using vaccum pump
you can check here a video on how to refill with out any special equipment
solution 1>
CAUSE:
Certain HP services (and associated DLL files) were somehow partially/improperly installed. (Possibly, from a previous failed install?)
The Windows services (files) were:
Pml Driver HPZ12 (C:\Windows\System32\HPZipm12.dll) Net Driver HPZ12 (C:\Windows\System32\HPZinw12.dll)
The existence of these 2 files in the System32 directory was causing this error in my situation. Somehow, the installation script was not identifying that these files were already installed (or improperly installed) and failing to properly set them to be installed again.
SOLUTION:
Steps:
1) Check to make sure that the 2 Windows services above are not running (or not installed). 2) Rename/delete the 2 associated service DLL files (this will only be possible once the services are stopped) 3) Run the installation again.
complete uninstall printer software from computer. run uninstall L1 L2 L3 L4(if not an hp computer). run same uninstall l1l2l3l4 from 7z..folder or hp folder from temp if availalbe. then clean from add remove programs/program and features. then clean from cleanup utility all hp pritner related entries. then clean temp folder. clean recycle bin. delete c:\program files\hp and hewlett packard folders (if not an hp computer). on hp computer delete digital imaging bin folders. delete following folders from following locations-
C:\windows\System32\Spool\Printers and deleted entries inside it C:\windows\System32\Spool\drivers\w32x86\*.* deleted entries inside it C:\windows\twain_32.
cleanup from regsitry-- plz make back up for registry first.
>> hklm/system/current control set/control/print/environment/windowsNT(x86/64)/drivers + processors delete all pritner entries from there.
>> hklm/system/current control set/enum/usb/vid_000,vid_003 delete.
>> hklm/system/current control set/enum/usbprint delete pritner entries.
>> hklm/system/current control set/control/print/monitors/hp standard tcp/ip ports/ports.
>> hklm/system/current control set/control/print/monitors/standard tcp/ip ports/ports.
>> delete same ports from printers and faxes/pritners pritner properties ports
>> hklm/system/current control set/control/print/monitors/hpz..
>> hklm/system/current control set/control/print/providers/lan man settings.
>> hklm/SYSTEM/CURRENTCONTROLSET/CONTROL/PRINt/PRINTERS
>> hkey_Current_User\Software\Hewlett-Packard
>> hKey_Local_Machine\Software\Hewlett-Packard
>> HKEY_USERS\.DEFAULT\Software\Hewlett-Packard
>> hkey_current_user\software\hewlett packard delete if not hp computer.
>> hkey_curent_configuration/system/current control set/control/print/pritners.
then go to msconfig make it selective startup disable all microsoft services except hp services. hide all microsoft services. disable all startup tab apply restart.
after restart install cue version 12 officejet pro 8500 or 6500. then run msiexec.exe /unregister then msiexec.exe /regserver cmd commands.
then install software from downloaded version of original pritner install only basic drivers first and imaging devices only and use solution center 12. cue 12.
issue resolved.
you can try with installing the windows installer 4.5 and then try.. otherwise reinstalling windows might work because the error you are getting is related to installer.. and its a service of windows itself which is responsible for all the software installation..
Do you have the disc of printer. If you do please follow the below steps
1. Disconnect the printer from the computer and turn it off. 2. Right click on the drive where the disc is inserted and click on explore 3. double click to open the folder util, under util double click to open ccc and then run uninstall L1, L2, L3, L4, for 64 bit computer run the respective files. 4. Delete the contents from c:\windows\system32\spool\drivers\w32x86 5. removed the registry entries HKEY_CURRENT_USER\Software\Hewlett-Packard HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett-Packard 6 Reboot the computer and then start the installation.
CAUSE:
Certain HP services (and associated DLL files) were somehow partially/improperly installed. (Possibly, from a previous failed install?)
The Windows services (files) were:
Pml Driver HPZ12 (C:\Windows\System32\HPZipm12.dll) Net Driver HPZ12 (C:\Windows\System32\HPZinw12.dll)
The existence of these 2 files in the System32 directory was causing this error in my situation. Somehow, the installation script was not identifying that these files were already installed (or improperly installed) and failing to properly set them to be installed again.
SOLUTION:
Steps:
1) Check to make sure that the 2 Windows services above are not running (or not installed). 2) Rename/delete the 2 associated service DLL files (this will only be possible once the services are stopped) 3) Run the installation again.
complete uninstall printer software from computer. run uninstall L1 L2 L3 L4(if not an hp computer). run same uninstall l1l2l3l4 from 7z..folder or hp folder from temp if availalbe. then clean from add remove programs/program and features. then clean from cleanup utility all hp pritner related entries. then clean temp folder. clean recycle bin. delete c:\program files\hp and hewlett packard folders (if not an hp computer). on hp computer delete digital imaging bin folders. delete following folders from following locations-
C:\windows\System32\Spool\Printers and deleted entries inside it C:\windows\System32\Spool\drivers\w32x86\*.* deleted entries inside it C:\windows\twain_32.
cleanup from regsitry-- plz make back up for registry first.
>> hklm/system/current control set/control/print/environment/windowsNT(x86/64)/drivers + processors delete all pritner entries from there.
>> hklm/system/current control set/enum/usb/vid_000,vid_003 delete.
>> hklm/system/current control set/enum/usbprint delete pritner entries.
>> hklm/system/current control set/control/print/monitors/hp standard tcp/ip ports/ports.
>> hklm/system/current control set/control/print/monitors/standard tcp/ip ports/ports.
>> delete same ports from printers and faxes/pritners pritner properties ports
>> hklm/system/current control set/control/print/monitors/hpz..
>> hklm/system/current control set/control/print/providers/lan man settings.
>> hklm/SYSTEM/CURRENTCONTROLSET/CONTROL/PRINt/PRINTERS
>> hkey_Current_User\Software\Hewlett-Packard
>> hKey_Local_Machine\Software\Hewlett-Packard
>> HKEY_USERS\.DEFAULT\Software\Hewlett-Packard
>> hkey_current_user\software\hewlett packard delete if not hp computer.
>> hkey_curent_configuration/system/current control set/control/print/pritners.
then go to msconfig make it selective startup disable all microsoft services except hp services. hide all microsoft services. disable all startup tab apply restart.
after restart install cue version 12 officejet pro 8500 or 6500. then run msiexec.exe /unregister then msiexec.exe /regserver cmd commands.
then install software from downloaded version of original pritner install only basic drivers first and imaging devices only and use solution center 12. cue 12.
issue resolved.
This issue requires some serious trouble shooting and solutions cannot be posted as they are too long. If you want further support you can avail free technical support on http://tinyurl.com/m7ghqz
please uinstall and re-install the entire s/w....
note : plug in the usb only when prompted.uinstall the s/w after unplugging the usb.
uninstallation----- go to add & remove program....remove all the printer related s/w in the list.
c:/ - program files - util - ccc - HP/Hewlewtt Packard - Digital imaging(could be in hp or in hewlett packard)-uinstall/remove
NOTE: if u r not an hp computer user delete the entire HP/Hewlett Packard file.Do not do so if the computer you are using is of hp.
open start - run - type regedit - enter-registry editor opens - HKEY_LOCAL_MACHINE-software-if u r not an hp computer user delete the entire HP/Hewlett Packard file.Do not do so if the computer you are using is of hp/Digital imaging(could be in hp or in hewlett packard)-uinstall/remove
restart the computer
give a print command
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