The unit will power on and will take paper, then will power off when trying to print

Hello, Power down the unit.Unplug power from wall. Power back up, if the error still happens, there is a small piece of paper somewhere, take toner out and look, or pull down back cover and look in there.

Cause
Any of the following issues can cause this issue:
The paper trays are empty or overloaded.
The paper is curled.
The print side, or shiny side, of the paper is not loaded in the tray face down. For photo paper, always load the rougher side of the paper facing up.
The paper is too slick for the product.
The paper might not be engaged with the feed rollers.
The paper-width guide is pressed against the paper stack too tightly.
The paper tray is not completely inserted into the product.
The paper settings in the print driver do not match the paper loaded in the paper tray.
The rubber paper-feed rollers are dusty.
Check the media and print settings

a)While the printer is on, remove the power cord from the back of the printer, wait 30 seconds, and then plug the power cord into the back of the printer.

b)If the printer is not already on, turn it on by pushing the power button.Replace any paper that is ripped, dusty, wrinkled, or bent. If the paper is curled, uncurl the paper by gently bending it in the opposite direction of the curl or replace the paper.

c)Verify that all the paper is the same size and type.

d)Tap the stack of paper on a flat surface to align the edges

e)Verify that the stack of paper to be loaded in the unit contains between 10 and 25 sheets of paper.

f)Insert the stack of paper into the printer and then gently push the paper guides snugly against the paper.

g)Adjust the paper settings in the print driver. The paper settings in the print driver must match the paper settings for at least one of the installed paper trays.

1.Open a document in the application in which it was created.
2.Click File
3.Click Print
4.Click Properties . The Printer Properties dialog box displays.
5.Click the Paper/Quality tab.
6.In the Size is drop-down menu, select the size of the paper loaded in the unit.
7.In the Type is drop-down menu, select the type of paper loaded in the unit.
8.click ok.
9.On the Print dialog box, click OK to print the document.
10.Try printing again.
If the issue is not solved, try next steps

1.Turn off the product and unplug the power cord.
2.Open the access door to gain access to the rollers. Depending on the model, this is usually the rear access door.
3.Clean the rubber rollers with a lint-free cloth, lightly moistened with water.
4.Make sure that any paper rollers that rest on the input tray, which are located behind the back rollers, are cleaned. A clean cotton swab, lightly moistened with water, might be necessary to reach these rollers.
5.Close the access door and plug in the power cord.
6.Try printing again.

Many possible issues:
1) the cover is open (close cover)
2) Out of paper (add paper)
3) printer can't pick up media (change media, change printer print mode setting or paper type selection)
4) Paper jam (remove all media from the paper trays, press the power button once, remove the back cover and pull the jammed paper from that point then close the cover, reload the paper and try to print)
5) Problem with the cartridge (remove the cartridges and then reinsert them, try a cleaning cycle. Alternatively manually clean the cartridges (remove them from the printer and power down and unplug the unit). Use distilled or bottled water and cotton swabs. Slightly moisten the swab and wipe the face, edges of the cartridges - do not touch the contacts or nozzles. Wipe down the underside of the print cartridge cradle walls. Reinsert the cartridges, close the cover and power up the unit. Calibrate the cartridges. If this doesn't help, replace the cartridges.)
6) Loss of electrical contact between the carriage connections (press and hold the power button and open and close the top cover 4 times. Look at the resulting self-test print out. Remove and reinsert the cartridges and try to print. Next clean the cartridges and cartridge cradle as above. Replace the cartridges.)

I hope one of these solutions work. Otherwise the printer needs service.

Cindy Wells

Hi ,

Step one: Check the media and print settings

1. While the printer is on, remove the power cord from the back of the printer, wait 30 seconds, and then plug the power cord into the back of the printer.
2. If the printer is not already on, turn it on by pushing the power button.
3. Replace any paper that is ripped, dusty, wrinkled, or bent. If the paper is curled, uncurl the paper by gently bending it in the opposite direction of the curl or replace the paper. NOTE: Use plain paper in the unit until the issue is resolved.
4. Verify that all the paper is the same size and type.
5. Tap the stack of paper on a flat surface to align the edges.
6. Verify that the stack of paper to be loaded in the unit contains between 10 and 25 sheets of paper. NOTE: Do not load too much paper in the printer.
7. Insert the stack of paper into the printer and then gently push the paper guides snugly against the paper.
8. Adjust the paper settings in the print driver. The paper settings in the print driver must match the paper settings for at least one of the installed paper trays.
   1. Open a document in the application in which it was created.
   2. Click File .
   3. Click Print .
   4. Click Properties . The Printer Properties dialog box displays.
   5. Click the Paper/Quality tab.
   6. In the Size is drop-down menu, select the size of the paper loaded in the unit.
   7. In the Type is drop-down menu, select the type of paper loaded in the unit.
   8. Click OK .
   NOTE: These changes do not change the default print settings. The print settings will revert to the default print settings the next time the application is opened.
9. On the Print dialog box, click OK to print the document.
10. Try printing again. If the issue is not solved, continue on to the next section.

NOTE: If the issue is resolved and you want to print on another type of media, change the paper in the unit and then repeat steps 2 through 7 for the new media. Step two: Clean the rollers

1. Turn off the product and unplug the power cord.
2. Open the access door to gain access to the rollers. Depending on the model, this is usually the rear access door. See the product user guide for information about locating the rollers.
3. Clean the rubber rollers with a lint-free cloth, lightly moistened with water. NOTE: Distilled, filtered, or bottled water is recommended for cleaning the rollers. Tap water might contain contaminants that can damage the rollers.
4. Make sure that any paper rollers that rest on the input tray, which are located behind the back rollers, are cleaned. A clean cotton swab, lightly moistened with water, might be necessary to reach these rollers.
5. Close the access door and plug in the power cord.
6. Try printing again. If the issue is not resolved, continue to the next step.
7. Step three: Service the product If you have completed all the steps and are still experiencing a problem, service your product.

Any of the following issues can cause this issue:

• The paper trays are empty or overloaded.
• The paper is curled.
• The print side, or shiny side, of the paper is not loaded in the tray face down. For photo paper, always load the rougher side of the paper facing up.
• The paper is too slick for the product.
• The paper might not be engaged with the feed rollers.
• The paper-width guide is pressed against the paper stack too tightly.
• The paper tray is not completely inserted into the product.
• The paper settings in the print driver do not match the paper loaded in the paper tray.
• The rubber paper-feed rollers are dusty.

Hope this would be helpful ....all the best

The "reset to factory settings" should have worked.
What happened? What did not happen?
Did you power-off the unit after the reset,
including unplugging the unit from all AC power?

Try the Following Steps

1. Turn On the All-in-one unit
2. Disconnect the USB cable from the unit
3. Press and Hold OK and Cancel button on the unit while plugging in the power cord
4. This will perform a NVM reset

Once you have done this try Printing a self test page from the unit (Steps given below)
1. Press Setup button on the unit
2. Scroll to the option Print Reports
3. Select Print self test report
4. Check if it prints correctly.

hmm..ok..so, no matter how much paper is in the tray, the indicator says load more paper..can you look under the tray to see if there are any fragments of paper?


then, turn the printer all the way off, let it set for a minute or two, and try it again..

there are more options, just try these two first..

your getting a 383 paper jam, find paper in two different places.
See if it's a duplex related problem. print single sided documents, if that works, try printing two sided documents (it'll be the duplexer) if it only fails while printing duplex.

Also, check the back door. Make sure the back exit tray is closed all the way.

You can also have a paper jam in the duplex unit (open the front door), the duplex unit slides out the front. You can easily remove the duplex unit and run the printer without it.

Hey buddy,

Follow the below steps:

Step one:
Check the media and print settings
While the printer is on, remove the power cord from the back of the printer, wait 30 seconds, and then plug the power cord into the back of the printer.
If the printer is not already on, turn it on by pushing the power button.
Replace any paper that is ripped, dusty, wrinkled, or bent. If the paper is curled, uncurl the paper by gently bending it in the opposite direction of the curl or replace the paper.
NOTE: Use plain paper in the unit until the issue is resolved.
Verify that all the paper is the same size and type.
Tap the stack of paper on a flat surface to align the edges.
Verify that the stack of paper to be loaded in the unit contains between 10 and 25 sheets of paper.
NOTE: Do not load too much paper in the printer.
Insert the stack of paper into the printer and then gently push the paper guides snugly against the paper.
Adjust the paper settings in the print driver. The paper settings in the print driver must match the paper settings for at least one of the installed paper trays.
Open a document in the application in which it was created.
Click File .
Click Print .
Click Properties . The Printer Properties dialog box displays.
Click the Paper/Quality tab.
In the Size is drop-down menu, select the size of the paper loaded in the unit.
In the Type is drop-down menu, select the type of paper loaded in the unit.
Click OK .
NOTE: These changes do not change the default print settings. The print settings will revert to the default print settings the next time the application is opened.
On the Print dialog box, click OK to print the document.
Try printing again. If the issue is not solved, continue on to the next section.
NOTE: If the issue is resolved and you want to print on another type of media, change the paper in the unit and then repeat steps 2 through 7 for the new media.
Step two: Clean the rollers
Turn off the product and unplug the power cord.
Open the access door to gain access to the rollers. Depending on the model, this is usually the rear access door. See the product user guide for information about locating the rollers.
Clean the rubber rollers with a lint-free cloth, lightly moistened with water.
NOTE: Distilled, filtered, or bottled water is recommended for cleaning the rollers. Tap water might contain contaminants that can damage the rollers.
Make sure that any paper rollers that rest on the input tray, which are located behind the back rollers, are cleaned. A clean cotton swab, lightly moistened with water, might be necessary to reach these rollers.
Close the access door and plug in the power cord.
Try printing again. If the issue is not resolved, continue to the next step.
Step three: Service the product
If you have completed all the steps and are still experiencing a problem, service your product.

Cause of this problem:

Any of the following issues can cause the error message to appear:
The paper trays are empty or overloaded.
The paper is curled.
The print side, or shiny side, of the paper is not loaded in the input tray face down.
The paper might not be engaged with the feed rollers.
The paper-width guide is pressed against the paper stack too tightly.
The paper tray is not completely inserted into the product.
The paper settings in the print driver do not match the paper loaded in the paper tray.
The rubber paper-feed rollers are coated with dust.

Complete the following steps in the order provided to solve this problem. Step one: Check the media and print settings While the printer is on, remove the power cord from the back of the printer. Wait 30 seconds and then plug the power cord into the back of the printer. If the printer is not already on, turn it on by pushing the power button. Replace any paper that is ripped, dusty, wrinkled, or bent. If the paper is curled, uncurl the paper by gently bending it in the opposite direction of the curl or replace the paper. NOTE: Use plain paper in the unit until the issue is resolved. Make sure that all the paper is the same size and type. Tap the stack of paper on a flat surface to align the edges. Make sure that the stack of paper to be loaded in the unit contains from 10 to 25 sheets of paper. NOTE: Do not load too much paper in the printer. Insert the stack of paper into the printer and gently push the paper guides snugly against the paper. Adjust the paper settings in the print driver. The paper settings in the print driver must match the paper settings for at least one of the installed paper trays. Open a document in the program in which it was created. Click File . Click Print . Click Properties . The Printer Properties dialog box displays. Click the Paper/Quality tab. In the Size is drop-down menu, select the size of the paper loaded in the unit. In the Type is drop-down menu, select the type of paper loaded in the unit. Click OK . NOTE: These changes do not change the default print settings. The print settings will revert to the default print settings the next time the program is opened. On the Print dialog box, click OK to print the document. Try printing again. If the issue is not solved, continue on to the next section. NOTE: If the issue is resolved and you want to print on another type of paper, change the paper in the unit and then repeat steps 2 through 7 for the new paper. Step two: If necessary, obtain the HP Paper Feed Cleaning Kit Some inkjet products require a special kit to resolve this issue. Determine if the serial number is in the appropriate range Locate the serial number on your product. If the third and fourth digit of the serial number is 56, 57, 58, 59, 5A, 5B, 5C, or 61 , then use one of the Contact HP links on this page to contact a support representative. If your product is still under warranty, tell the representative that you need a free HP Paper Feed Cleaning Kit (part number c9000-67901). If your product is no longer under warranty, you can purchase this kit online from HP. Click here for region/country ordering information. If the third and fourth digits of the serial number are not listed above, you do not need the special cleaning kit. Continue on to the next section. NOTE: A USB connection is required for your Windows 98SE, Me, 2000, or XP computer to use the HP Paper Feed Cleaning Kit. If the product is not already connected by USB, connect it through USB before using the patch, or the kit will not work. Step three: Clean the rollers Turn off the unit and unplug the power cord. Open the access door to gain access to the rollers. Depending on the model, this is usually the rear access door. Refer to the product User' Guide for information on locating the rollers. Clean the rubber rollers with a lint-free cloth lightly moistened with water. NOTE: Purified or distilled water is recommended for cleaning the rollers. Close the access door and plug the power cord in. Try printing again. If the issue is not solved, continue on to the next section. Step four: Service the product If you have completed all of the steps listed above and are still experiencing a problem, service your product. Cause This issue might be caused by any of the following: The paper trays are empty or overloaded. The paper is curled. The paper-width guide is pressed against the paper stack too tightly. The paper tray is not completely inserted into the unit. The paper settings in the printer driver do not match the paper loaded in the paper tray. The rear rubber paper feed rollers are coated with dust.