I bought a new GE Washer GTWN5050MWS yesterday. From the first load it squeaked each time the tub moved back and forth (no agitator in the infusion type) It is a quick squeak and kind of resembles a cat getting it's tail under a moving rocking chair. I checked the entire owners manual and it describes several noises and not one of them describes what my new washer is doing. It does not make this sound except for when it is in the wash cycle. Spinning is quiet, and during the agitation of the rinse cycle it is a much more subdued squeak. But during the wash cycle it is not acceptable.
I called GE this morning and they told me it was normal operation for all infuser types of their washer to make this noise. Tomorrow I will be taking it back for a full refund.
We purchased this machine because our 2-year old front loading GE washer broke down (discharge pump I think) and to get it fixed usually takes a couple of weeks. We thought it might be better to have a 2nd washing machine instead of paying the laundry mat. It took a month to get the last one declared unfixable in 2008. Maybe I was wrong. But this is very bad luck to have a brand new washing machine squeak so loud out of the box.
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Washing machines don't usually run silently, but in most cases, a squeaking noise that occurs while the washer is agitating the clothing is not normal and signifies a problem. If the noise only happens when the washing is agitating, the problem is likely connected to the motor or your water pressure. Depending on the specific cause, you may feel comfortable fixing it yourself. Otherwise, call a professional.
Agitators are located in the center of the drum, or basket, of top-load washing machines. Front loading washing machines do not use agitators -- instead, gravity moves the clothes from the top of the drum to the bottom. Agitators usually consist of a tall cone fitted with arms at the base. The purpose of the agitator is to rotate the clothes and soapy water around the tub to clean the clothes. The agitator itself is not usually the cause of the squeaking noise. It is powered by the drive mechanism, which consists of a motor, clutch and gears.
A repetitive squeaking noise during the agitation cycle may signify a problem with the motor. Specifically, the belt on the motor may be wearing out. Some motors use rubber couplers, which also wear out easily. The belt is necessary for the agitator to turn, but over time, it wears thin, just like the belts in your car's motor. An easy way to test for this problem -- if you're handy -- is to take the belt off the motor and then run it. If the squeaking noise stops, the problem is indeed your belt. Of course, this means your agitator won't move. Replacing the belt should fix the problem.
Water Pressure Issues
The tub, or drum, fills with water right before the agitator turns on, and water continues to circulate throughout the washing process. As the tub fills and water circulates, you may hear a squeaking or squealing noise if you have high water pressure. This sound is caused by the force of the water moving through the pipes. To adjust this, turn the knobs on the hot and cold valves on the pipes that go into your washing machine.
New washing machines may squeak at first as the parts "warm up," according to the GE Appliances website. The noise should disappear after five complete washing cycles have run on the machine. Unbalanced loads, overly heavy loads and loose items in the drum may also cause noise when the agitator comes on, but these things usually do not produce a squeaking sound.
There are four suspension rods that the tub hangs on. When the washer is agitating the tub will rock back and forth and the rods will move back and froth as well. To fix this noise, lift up in each rod and put some lubricant in the cup that the rods fit into at the top of the washer.
Note that it is best if you use a lithium-based lubricant rather than silicone based lubricant.
sounds as if your brake pads have broken, try removing the lower acess panel you should see the broken pads lying somewhere under the machine(at least pieces of them), i bet if you spinn the machine the drum doesnt come to a complete sudden stop after lifting the top( it should if the brakes are engaging