Kyocera CS-2550 Black and White Copier Logo
Posted on Mar 03, 2008
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Scanning problems When i press the scan button on my copystar it gives me an error message saying "unable to use scanner" It doesn't tell me WHY i can't scan. I was able to scan before without a problem right to my PC. It has the option to send to all the PC's in my office. This is our network printer. Everyone can print to it, but now it won't scan to anyone. We recently had the office painted and the painters moved the printer around. I don't know if this would cause a problem, or if they disconnected something we needed. Is there suppose to be a port or hub connected in order for the scanner to work?? [email protected]

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  • Posted on Mar 04, 2008
Anonymous
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Joined: Feb 22, 2008
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Reload your driver that came with the printer,be sure to go to properties and select shared.Although the print and scan functions use the same network cable they have diferent IP addresses and the driver software assighs the IP for scan funtion.

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