My printer is Brother DCP 165C. My problem is that my printer cannot print in black ink although the printer detected the black ink. It has no problem with the colored inks. Aside from this, the device reported that the ink level is always full (black and colored). This problem started since I upgraded to Windows 7. Previously with XP, I have no problem at all. I already downloaded and install the recent driver software from Brother website but still the problem exists. Any solution/suggestion to solve this is very much appreciated. Thank you.
Your black printhead is blocked.
The printhead is deep inside the printer and has to be taken out by the expert and cleaned with the help of 'steam' and hot water. This is because not using the printer for a long time. or using low grade refill inks.
Please select new cartridge only if you are inserting a new cartridge or fully refilled cartridge. Otherwise use old cartridge option. Brother printer has a mechanical sensor and not the electronic chip in the ink cartridges.
After inserting the old used cartridge if you choose 'new cart' option it will show the "Full" ink. You can still print from the exhausted ink cart after covering the sensor in the middle by a piece of paper in emergency.
1.)press the ink management
2.)clean
3.)black
4..) press start
if it doesnt work replace your black ink
Your Nozzle of black printhead might be blocked.
To remove the Print head need technical assistance , After removing for machine, Use Distliied Water of Head Cleaning Solution of EPSON It works many time, You also can Amonia for cleanin but be careful about.
I think after doing this you will get result.
If you encounter this message "close ink cover" just lift the cover a little bit or put a folded paper below the cover and wallah, problem solved... I hope this will help.
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