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Ge washer already asked another expret washer is not draining we took it all apart nothing stuck it seems to be a sensor when the washer goes to drain spin yet the dial keeps going even if it doesnt drain but if we spin the tub a little it will restart like a glitch

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  • kwood698 Nov 18, 2009

    GE Profile


    serial MZ173688G

    Thanks so much taking it all apart was a chore as the other epret told us but it just sems like a short or a glitch like your saying



  • kwood698 Nov 18, 2009

    what is jumping the motor ?

  • kwood698 Nov 19, 2009

    It couldnt be the dial ? if we mess with that it continues to spin but the water comes out except for the bottom still has water kw



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Please check your capacitor/motor starter.

The capacitor kick starts the motor. If you are able to kick start the motor by hand, then that initial transfer of energy which you exert by hand, is similar to what the capacitor does.

If you have a top loader, the Capacitor is located under the top control panel.

Let me know if you require additional help with the capacitor.

Posted on Nov 20, 2009

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HI. This is actually a control issue. the control sector is faulty. A control sector can be a timer, or a control board. A timer can become unstable(worn dial cogs). This type of ware will cause the timer to skip certain cycles, or run past a designated operation during the cycle, as well. A control board has several logic chips and relays, that control the functions of the unit, during the cycle. if there is a circuit failure, this will cause the issues you are experiencing at this time. I would advise to verify the drain pump functions by jumping the motor. make sure that pump is ok. If the pump can be successfully jumped, this will confirm that the control sector is faulty. It must be replaced, in this case. I would like to pull the schematics for your unit, but i will need the entire model number, in order to achieve this. Please post the entire model number, if possible. Thanks..

Posted on Nov 18, 2009

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  • Michael Masters
    Michael Masters Nov 18, 2009

    Thanks for that model number. Ok, i have confirmed that your unit is running a timer module. This will be the culprit. in your case. this timer is defective. it should be replace asap, if possible. the part number for your timer will be WH12X1021

    Once this timer module is replaced, the unit will operate correctly.


  • Michael Masters
    Michael Masters Nov 18, 2009

    The jumping method is, usually, used by service techs to confirm actual motor functions. This is preformed by using a wire to bridge the terminal connections on the drain pump motor. Once this is done, the motor will run, if not damaged. This will help confirm that the motor is functioning.

  • Michael Masters
    Michael Masters Nov 18, 2009

    Be sure to unplug the unit, before placing the wire on the drain pump contacts.



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