Printer will not print. I have instlled new ink, printer head moves side to side but nothing prints

Removing the Print Head / Ink Tanks Instructions to properly remove the print head or ink tanks. Remove the ink tanks before proceeding to remove the print head.
Remove the Ink Tanks

1. Confirm that the printer is powered on.
   
   
   
   
2. Pull open the paper output tray.
   
   
   
   
3. Lift the scanning unit (printer cover) completely. (The print head will move to the replacement position.)
   
   
   
   
   Note: When the scanning unit (printer cover) is opened more than ten minutes, the print head moves to the right side. If this occurs, close the scanning unit (printer cover), and open it again.
   
   
4. Open the inner cover.
   
   
   
   
5. Remove the ink tanks by pressing the tab of each tank.
   
   Caution: Handle the ink tanks with care so that your clothes and surrounding area do not get soiled. Make sure to remove the ink tanks one by one.
   
   
   
   

Click to return to the top.
Removing the Print Head

1. Raise the print head lock lever.
   
   
2. Tilt the print head slightly towards the front of the machine and lift out gently.
   
   
   
   
   Caution: Do not touch the print head nozzles <1> , electrical contacts <2>, or ink supply ports <3>. Doing so may cause printing problems.
   
   

1. 
   

Did yellow and magenta print OK before the previous cartridges ran out? If so, it looks like your new cartridges are not working properly. Try another yellow and magenta cartridge - you can re-use the previous cartridges if they turn out not to be faulty. If new cartridges don't solve the problem, you can try soaking the print head, in case you have nozzles blocked with dried ink for some reason.

Turn the printer on, and as soon as the print head moves out of its parking position, pull the power cord out of the back, or turn the printer off at the mains. You may now carefully move the print head by hand over to the left hand side out of the way. Look inside the print head parking area on the right and you will see a small rubber cup that comes up to cover the print nozzles when the head is parked (to stop it drying out). Use a syringe or dropper to fill this cup with head cleaning fluid or distilled water. DO NOT USE TAP WATER. Carefully push the print head by hand fully into its parking position so that the cup full of fluid comes up over the print head. Do not turn the printer on at any stage in this process. Leave this for at least 24 hours, then turn the printer on and try a head clean/nozzle check again. If you get any magenta/yellow ink on the nozzle check, then there is hope! Repeat the head clean/nozzle check process 2 or 3 times, but not more. Leave for 24 hours for any air bubbles to disperse. If nothing, repeat the soak process once more. If still nothing, post a new comment detailing what you have done and the results.

You can try soaking the print heads for 24 hours (or more), as follows. Turn the printer on, and as soon as the print head moves out of its parking position, pull the power cord out of the back, or turn the printer off at the mains. You may now carefully move the print head by hand over to the left hand side out of the way. Look inside the print head parking area on the right and you will see a small rubber cup that comes up to cover the print nozzles when the head is parked (to stop it drying out). Use a syringe or dropper to fill this cup with head cleaning fluid or distilled water. DO NOT USE TAP WATER. Carefully push the print head by hand fully
into its parking position so that the cup full of fluid comes up over the print head. Do not turn the printer on at any stage in this process. Leave this for at least 24 hours, then turn the printer on and try a head clean/nozzle check again. If you get any ink on the nozzle check, then there is hope! Repeat the head clean/ nozzle check process 2 or 3 times, but not more. Leave for 24 hours for any air bubbles to disperse, then repeat. If nothing, repeat the soak process once more. If still nothing, post a new comment detailing what you have done and the results.

The printer colour cartridges are magenta, cyan and yellow. The printer prints "red" by mixing magenta and yellow ink. So, if you only get yellow when you print red, it means you aren't getting any magenta ink on the paper.

Have you tried a cleaning cycle? If not, try one (right click the little printer icon in the bottom right corner of the screen and select head clean). Now run a nozzle check (right click the little printer icon in the bottom right corner of the screen and select nozzle check). Is there any sign of magenta ink on the paper. Try up to three cleaning cycles. If ink is now flowing, but not yet perfectly, don't carry out any more cleaning cycles. Just leave the printer for 24 hours (to allow any air in the print head to disperse). Then repeat the cleaning cycle/wait process. It may take a while to restore a perfect nozzle check print.

If you have already done lots of head cleans with no result, are you sure you have a good magenta ink cartridge? To eliminate the possibility of a faulty cartridge, buy a new set of compatibles on E-Bay - they're very cheap. You can always re-use the old one later if it turns out it is OK.

If none of the above works, then you may have blocked magenta print head nozzles. You can try soaking the print heads for 24 hours (or more), as follows. Turn the printer on, and as soon as the print head moves out of its parking position, pull the power cord out of the back, or turn the printer off at the mains. You may now carefully move the print head by hand over to the left hand side out of the way. Look inside the print head parking area on the right and you will see a small rubber cup that comes up to cover the print nozzles when the head is parked (to stop it drying out). Use a syringe or dropper to fill this cup with head cleaning fluid or distilled water. DO NOT USE TAP WATER. Carefully push the print head by hand fully into its parking position so that the cup full of fluid
comes up over the print head. Do not turn the printer on at any stage in this process. Leave this for at least 24 hours, then turn the printer on and try a head clean/nozzle check again. If you get any magenta ink on the nozzle check, then there is hope! Repeat the process until you get a full magenta nozzle check. If nothing, repeat the process once more.

If still nothing, post a new comment detailing what you have done and the results.

It sounds like blocked nozzles to me, providing you're SURE you have good cartridges, properly installed (you did take the yellow plastic tapes off the vents before you installed the cartridges of course).

You can try soaking the print heads for 24 hours (or more), as follows. Turn the printer on, and as soon as the print head moves out of its parking position, pull the power cord out of the back, or turn the printer off at the mains. You may now carefully move the print head by hand over to the left hand side out of the way. Look inside the print head parking area on the right and you will see a small rubber cup that comes up to cover the print nozzles when the head is parked (to stop it drying out). Use a syringe or dropper to fill this cup with head cleaning fluid or distilled water. DO NOT USE TAP WATER. Carefully push the print head by hand fully into its parking position so that the cup full of fluid comes up over the print head. Do not turn the printer on at any stage in this process. Leave this for at least 24 hours, then turn the printer on and try a head clean/nozzle check again. If nothing, repeat the process once more. If still nothing, post a new comment detailing what you have done and the results

Are you confident the new cartridges are full and in-date? Can you confirm that the old cartridges were not removed until immediately before the new cartridge was installed. Did you remove the yellow tape from the new cartridges before you installed them? Were the cartridges changed properly such that an ink charging cycle occurred. Have you carried out any head cleaning cycles? If not, do it. Have you done a nozzle check print? If not, do it. Any sign of black ink? Yes, but not perfect? If so do a couple more head cleans and nozzle checks. If still not perfect, let it rest for 24 hours to disperse air bubbles. Then repeat.

If you have already done lots of head cleans with no result, and you're sure you have good ink cartridges properly installed, then you can try soaking the print heads for 24 hours (or more), as follows. Turn the printer on, and as soon as the print head moves pull the power cord out of the back, or turn the printer off at the mains. You may now carefully move the print head by hand over to the left hand side out of the way. Look inside the print head parking area on the right and you will see a small rubber cup that comes up to cover the print nozzles when the head is parked (to stop it drying out). Use a syringe or dropper to fill this cup with head cleaning fluid or distilled water. DO NOT USE TAP WATER. Carefully push the print head fully into its parking position so that the cup full of fluid comes up over the print head. Leave this for at least 24 hours, then try a head clean/nozzle check again. If still nothing, post a new comment detailing what you have done and the results.

When did this failure to print occur? Was it sudden e.g. after changing cartridges, or did the print quality slowly deteriorate to nothing? Are you completely confident that you have good ink cartridges containing plenty of ink. What the Status Monitor is showing you in terms of the quantity of ink remaining may well be incorrect. If not sure, try a new set of cartridges, making sure you use the proper cartridge replacement procedure so that an ink charging cycle takes place. If ink starts to appear on the paper, do not carry out head cleaning cycles willy-nilly. Leave it for 24 hours to disperse air bubbles then do a couple of cleaning cycles. If it's still not perfect leave it for another 24 hours etc. Patience is required here.

If you have already done lots of head cleans with no result, and you're sure you have a good ink cartridge properly installed, then you can try soaking the print heads for 24 hours (or more), as follows. Turn the printer on, and as soon as the print head moves pull the power cord out of the back, or turn the printer off at the mains. You may now carefully move the print head by hand over to the left hand side out of the way. Look inside the print head parking area on the right and you will see a small rubber cup that comes up to cover the print nozzles when the head is parked (to stop it drying out). Use a syringe or dropper to fill this cup with head cleaning fluid or distilled water. DO NOT USE TAP WATER. Carefully push the print head fully into its parking position so that the cup full of fluid comes up over the print head. Leave this for at least 24 hours, then try a head clean again. If still nothing, report back

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Hi Kontiki28. It seems you either have seriously blocked black ink nozzles, or you have faulty black ink nozzles. You can try the nozzle cleaning method described below, but remember it can take quite a while.

Turn the printer on, and as soon as the print head moves out of its parking position, pull the power cord out of the back, or turn the printer off at the mains. You may now carefully move the print head by hand over to the left hand side out of the way. Look inside the print head parking area on the right and you will see a small rubber cup that comes up to cover the print nozzles when the head is parked (to stop it drying out). Use a syringe or dropper to fill this cup with head cleaning fluid or distilled water. DO NOT USE TAP WATER. Carefully push the print head by hand fully into its parking position so that the cup full of fluid comes up over the print head. Do not turn the printer on at any stage in this process. Leave this for at least 24 hours, then turn the printer on and try a head clean/nozzle check again. If you get any black ink on the nozzle check, then there is hope! Repeat the process until you get a full black nozzle check.

If nothing, repeat the process once more. If still nothing, post a new comment detailing what you have done and the results.

Install the Print Head and Ink Tanks MP530 / MP800 / MP800R / MP830

Install the Print Head and Ink Tanks Instructions to install the print head and ink tanks.

1. Confirm that the printer is powered on and press the <Open> button. (The paper output tray will open.)
   
   
2. Lift the scanning unit (printer cover) completely. (The print head will move to the replacement position.)
   
   
   
   Note: When the scanning unit (printer cover) is opened more than ten minutes, the print head moves to the right side. If this occurs, close the scanning unit (printer cover), and open it again.
   
   
3. Open the inner cover.
   
   

Follow the instructions below for Installing the Print Head and Installing the Ink Tanks.


Installing the Print Head

1. Raise the print head lock lever.
   
   
   
   
2. Pull out the print head from its package, then remove the orange protective cap from it.
   
   
   
   
   Caution: Do not touch the print head nozzles <1> , electrical contacts <2>, or ink supply ports <3>. Doing so may cause printing problems.
   
   
   
   
3. Place the print head in the print head holder and lower the print head lock lever carefully until you hear a click.
   
   
   
   

Installing the Ink Tanks

1. Unpack the ink tank and pull the orange tape off completely in the direction of the arrow and remove the film.
   
   
   
   Note: Tear the orange tape carefully along the dotted line. If the orange tape remains, printing problems may occur.
   
   
   
   
   <4> Tape is completely removed.
   
   
   <5> Tape remains.
   
   
2. Remove the orange protective cap located on the bottom of the ink tank by twisting as shown in the diagram.
   
   
   
   Caution: Do not touch the ink tank contact <6>. Doing so may cause printing problems. Do not squeeze the side of ink tanks as this may cause the ink to leak out. Do not reattach the protective cap once you have removed it.
   
   
3. Insert ink tanks into the print head.
   
   Note: Press the mark <PUSH> on the ink tank firmly until you hear a click.
   
   
   
   
4. Ensure that all the ink tanks are installed properly and the ink tank lamps light red.
   
   
   
   <7> The ink tanks are installed properly.
   
   <8> The ink tanks are not installed properly.
   
   Note: Click for Ink Tank Lamp indications.
   
   
   
5. Close the inner cover and the scanning unit (printer cover).
   
   
   
   Caution: When closing the scanning unit (printer cover), be careful not to jam fingers.
   
   Note: The next printing begins, the print head cleaning will begin automatically.
   
   
   

Ink Tank Lamp indications
You can check the status of each ink tank according to the way its lamp flashes.
- On: The printer is ready to print.
- Slow flashing (at about three second interval): Ink is low. Prepare a new ink tank.
- Fast flashing (at about one second interval): Ink tank is empty, or the printer is not ready due to an error.
- Off: An error has occurred and the printer is not ready to print.

Install the Print Head and Ink Tanks MP530 / MP800 / MP800R / MP830

Install the Print Head and Ink Tanks Instructions to install the print head and ink tanks.

1. Confirm that the printer is powered on and press the <Open> button. (The paper output tray will open.)
   
   
2. Lift the scanning unit (printer cover) completely. (The print head will move to the replacement position.)
   
   
   
   Note: When the scanning unit (printer cover) is opened more than ten minutes, the print head moves to the right side. If this occurs, close the scanning unit (printer cover), and open it again.
   
   
3. Open the inner cover.
   
   

Follow the instructions below for Installing the Print Head and Installing the Ink Tanks.


Installing the Print Head

1. Raise the print head lock lever.
   
   
   
   
2. Pull out the print head from its package, then remove the orange protective cap from it.
   
   
   
   
   Caution: Do not touch the print head nozzles <1> , electrical contacts <2>, or ink supply ports <3>. Doing so may cause printing problems.
   
   
   
   
3. Place the print head in the print head holder and lower the print head lock lever carefully until you hear a click.
   
   
   
   

Installing the Ink Tanks

1. Unpack the ink tank and pull the orange tape off completely in the direction of the arrow and remove the film.
   
   
   
   Note: Tear the orange tape carefully along the dotted line. If the orange tape remains, printing problems may occur.
   
   
   
   
   <4> Tape is completely removed.
   
   
   <5> Tape remains.
   
   
2. Remove the orange protective cap located on the bottom of the ink tank by twisting as shown in the diagram.
   
   
   
   Caution: Do not touch the ink tank contact <6>. Doing so may cause printing problems. Do not squeeze the side of ink tanks as this may cause the ink to leak out. Do not reattach the protective cap once you have removed it.
   
   
3. Insert ink tanks into the print head.
   
   Note: Press the mark <PUSH> on the ink tank firmly until you hear a click.
   
   
   
   
4. Ensure that all the ink tanks are installed properly and the ink tank lamps light red.
   
   
   
   <7> The ink tanks are installed properly.
   
   <8> The ink tanks are not installed properly.
   
   Note: Click for Ink Tank Lamp indications.
   
   
   
5. Close the inner cover and the scanning unit (printer cover).
   
   
   
   Caution: When closing the scanning unit (printer cover), be careful not to jam fingers.
   
   Note: The next printing begins, the print head cleaning will begin automatically.
   
   
   

Ink Tank Lamp indications
You can check the status of each ink tank according to the way its lamp flashes.
- On: The printer is ready to print.
- Slow flashing (at about three second interval): Ink is low. Prepare a new ink tank.
- Fast flashing (at about one second interval): Ink tank is empty, or the printer is not ready due to an error.
- Off: An error has occurred and the printer is not ready to print.