Hello.
Here are the factory recovery instructions:
1. Reboot, and repeatedly press F10 at the HP logo until the recovery screen
appears.
2. When the recovery screen appears, press "Next"
and then "Yes" to perform a non-destructive recovery.
3. To
perform a destructive recovery, click "Advanced" and then "Yes".
4. After the recovery is finished, the laptop will reboot.
If you are getting errors when you attempt factory recovery, you may have a hard drive issue, depending on the error message.
Hope this helps.
F8 on boot up will do... if not try f12
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