The brushes do not rotate when cleaning carpet. Is in carpet clean mode and will not rotate. I did clear the filter underneath.

See if the following information can help.

CARPETS OR HARD FLOORS

• The brush bar will always default to 'ON' (spinning) each time you switch the

appliance 'ON' and recline it for cleaning.

• The brush bar will not rotate when the appliance is upright.

• To switch the brush bar 'OFF' (e.g. for delicate rugs and hard floors):

- switch the appliance 'ON'

- recline the appliance

- press the brush bar 'ON/OFF' button - the brush bar will stop spinning.

• The brush bar will automatically stop if it becomes obstructed. See 'Brush bar -

clearing obstructions'.

• Before vacuuming your flooring, rugs and carpets, check the manufacturer's

recommended cleaning instructions.

• Some carpets may fuzz if a rotating brush bar is used when vacuuming. If this

happens, we recommend vacuuming in 'hard floor' mode and consulting with

the flooring manufacturer.

• The brush bar on the appliance may damage some carpet types. If you are
unsure, turn 'OFF' the brush bar.

Remove the brush assembly and insert a flat screwdriver into the square hole and be sure it turns. If it is seized up, the turbine assembly will require replacement. If it turns, be sure the brush control is set to the brush position and the filter is clean. The filter may be on top behind a clear plastic cap, or underneath in red plastic holder depending on the model. The brush will also not turn unless the lower tank is in place, and the handle released and tilted back.

The brushes turn by the airflow from the vacuum suction turning a turbine motor to spin the brushes. First try to spin the brushes by hand. If they won't turn it usually means the brushes are clogged with hair and debris or need replaced or the turbine could be seized up. If the brushes won't spin reach under the brushes and push the little tabs and remove the brush block asssembly from the machine. If the brushes spin freely after you remove them from the machine then that means that most likely the turbine is seized and will need to be repaced. If the turbine is not seized you may simply just have a clogged filter screen. Most steam vacs have a red screen filter either on top or underneath the machine. On the top it is under a little clear plastic cover that you have to pry off before you can pull the screen out to clean it. If it's underneath you can pull it out and clean it.

carpet threads and pet hair?
check and clean the roller brushes - if they are clean you may need a belt.

It's likely that one of the brush roll bearings has worn out. This is not uncommon. I think you'll find that you have to replace both the brush roll and the sole plate at the same time. Dyson sell them together as a kit.

your belt could be turn of or it is jamed inside ,take of the buttome and check for those two things.if my info was of any help to you please leave a comment ,thankyou.

the belt has streached go to walmart and get a new one.

With the unit standing upright, double check the clear plastic air passages on the sides of the vacumn to see if they are clogged.

These are not real powerfull vacuums (I know not what you have heard) but make sure bottom plate is fully sealed I see customers put these on wrong and the brush does not make good contact

Did you clean both filters? There is one on the tank and the other is from the bottom, it ha a red frame, pull it out to clean. Pull the brush block out, is the shaft that goes up into the machine broken off? If so replace the brush block. While it is out, trn the machine on and see if the square hole up where the brush block goes, is turning. If not then the turbine has gone bad. You can sometimes clean the turbine out, otherwise replacing it may be the best option.